Customer Service Assistant - Singapore - Toll Group

Toll Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company Description

About Toll:
Global Logistics
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years.

Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Grow your career with Global Logistics, as we expand our operations across Asia.

With a passion for progress, we're playing our part in a vital industry that keeps global communities doing, moving and growing.

We're driven to be the best logistics partner for our customers.

Our positivity and teamwork is recognised when we go 'above and beyond' to share our knowledge, improve how we work and solve complex problems.

While every day brings a different challenge, we adapt with the autonomy to make fast decisions.

Experience a caring and collaborative culture, where there is respect for our diverse backgrounds, skills, ideas and flexibility for our wellbeing.

Progress your career through training, on-the-job learning and mobility, all in a safe, stable and secure working environment.

Job Description:

Cargo /Material Handling & Delivery Operations

Perform order processing operations in compliance to rating principles as well as operator variations Perform documentation for order processing activities
Perform stock transfer / system transaction in WMS
Monitor cargo handling schedules to ensure timelines are complied with
Perform system receipt of cargo
Validate documentation and escalate nonconformities
Identify operational shortfall and escalate

Customer Service

Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services Prepare reports for customers and operations
Perform billing process

Business Continuous Improvement

Perform continuous improvement activities.
Propose practical performance improvement solutions

Business administrations

Communicate requirements and activities to stakeholders
Work with allocated resources to ensure service delivery
Identify and escalate risk factors that impact efficiency

Technology Application activities

Operate Systems, technology and electronic tools deployed (e.g. WMS, SAP & etc)

Qualifications:

Atleast 12 years of Customer Service Experience

Additional Information

Be Connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way.

Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it's what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.