Officer/senior Officer - Singapore - EZ-LINK PTE LTD

EZ-LINK PTE LTD
EZ-LINK PTE LTD
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Officer/Senior Officer - Customer Service
We are seeking for a highly motivated individual to join our Customer Service team.

As part of EZ-Link's Customer Service team, the individual is to manage the needs and demands of our customers' on their queries on EZ-Link's products and services with quality customer service and to work closely with internal and external stakeholders to perform customer service duties including:

  • Managing customer communications via various customer service channels effectively
  • Providing exemplary customer service experience

Key Duties & Responsibilities:


  • Manage customer communications via customer service channels. Create exemplary customer service experience by providing effective service encounters with both internal and external customers
  • Maintain discipline case management, monitor and execute timely and appropriate responses and actions
  • Investigate and resolve customer issues within stipulated SLA(s) with the required documentation in CRM
  • Conduct, monitor and facilitate through investigations to resolution
  • Accurately maintain records of all case details and internal/external communications, lapses and disruptions to the ongoing business
  • Keep proper records of all conversations in our call centre database in a comprehensible way and in accordance to Personal Data Protection Act (PDPA) and confidentiality standards
  • Build sustainable relationships and engage customers

Minimum qualifications/requirements:


  • Diploma or equivalent certifications
  • At least 2 years of customer service working experience
  • Proficient in written correspondence, Microsoft Office and CRM systems
  • Able to multitask and manage time well
  • Meticulous and detail orientated
  • A good team player with ability to work well independently
  • Positive attitude and willing to take up challenges
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