IT Support Officer - Singapore - BUSINESS EDGE PERSONNEL SERVICES PTE LTD
Description
**Job Scope- Desktops/laptops leased from Personal Computer (PC) Bulk Tender
- Monitor the leasing schedule and billing verification for various subscriptions.
- Termination of leasing schedule upon completion of technology refresh.
- Tracking of desktops/laptops for technology refresh/new hires.
- Tracking of monitors and peripherals (in the storeroom) for hot desk users.
- Monitor and coordinate the deployment of sets for new hires.
- Retrieve monitor and peripherals from storeroom for hot desk users who need to terminate PC Bulk Tender set.
- Maintain SE users list and desktops/laptops issued.
- Verify the secure erasure of storage media of desktop/laptop used for SE before asset redeployment within GITD managed agencies.
- Oversee the removal of storage media for SE desktops/laptops before return to vendors upon lease termination, repair or disposal.
- Ensure appropriate security clearance is attached and valid for SE applicants before forwarding it to the relevant division or staff.
- Administrative support for Whole of Government (WOG) and Agency Tenent Facility Management (ATFM) Services
- Validates ATFM and WOG Services billing reports against the Service Requests (SR) raised such as service subscription and termination.
- Monitor the status of all WOG/ATFM related SRs such as provisioning/deprovisioning of End User Computing Devices (EUCD) and peripherals,
- Monitor the SR for termination of EUCD and accounts for staff leaving service and loan of assets including peripherals
- Point of contact for Human Resource (HR) and GITD representative on schedule and status of service provisioning for new hires, interns,
- Transfer and transcribe HR new hire info, assign serial number, telephone number into SR form for the setup of EUCD.
- Prepare SR form to update staff's details such as cost centre, department/division in the event of staff movement related activities such as staff redeployment, redesignation or promotion.
- Prepare, upload and amend WOG related SR forms.
- Perform closure of SR upon confirmation of service completion.
- Monitor the software packaging and deployment status.
- IT Asset Management
- Receipt and recording of assets delivered.
- Handover the assets to ATFM for provisioning.
- Monitor the software licenses purchased and usage.
- Monitoring and tracking of desktops/laptops/accessories assigned to
- Assist during asset disposal and annual stocktake exercise.
- Maintain a master list of all GITD software and hardware assets such as software license, desktops/laptops, Virtual Private Network (VPN) tokens,
- Consolidate the licenses required for the annual Microsoft Subscription (MGLP) verification exercise.
- Reassign unused tokens to new staff or when existing staff had lost their token.
- Track and inform GITD when the IT devices such as notebook, token and other peripherals runs low.
- IT Account Management
- Perform monthly review of enduser service subscriptions of leaving staffs to ensure all accounts had been terminated.
- Perform annual review of distribution list (DL) memberships of staffs.
- General Support
- Updating of Outlook User Properties for change in department, title, designation, contact number, etc.
- Updating change in cost centre.
- Updating of Distribution list.
- Handle standard queries e.g. about tech refresh, printer, token replacement, etc.)
- Handle MGLP procurement queries for divisionown requirements.
- Handle PC, Internet Surfing Device, Printer & Encrypted Storage Device Bulk
- Tender (PCBT) procurement queries for nonstandard or divisionown requirements.
- Perform billing verification for various service subscriptions.
- Perform simple procurement related activities e.g. write funding approval, get quotations, search for product information, check bulk tender.
- Tablet Support
- Verify scope (like type of IPAD, data plan, roaming requirements) with users before buying of Government Mobile Apps Access (GoMAX) device through
- Handle generic procurement queries on GoMAX device.
- Handing over of GoMAX Device, SIM cards, etc. to user.
- Submit GoMAX or GoSync subscription SR through GoMAX portal.
- Technology Refresh (TR)
- Scheduling of time slots with users for their tech refresh.
- Coordinate with the vendor for new laptop delivery and arrange to put them into storeroom.
- Work with Agency Tenent Facility Management (ATFM) to tag the new laptops with Agency Facility Management (AFM) asset tag.
- Remind user (of the Ministry/Agency) to be ready at scheduled time slot.
- Coordinate with engineers for the deployment.
- Monitor the status of the deployment and update the status report.
- Tracking the deployment status on ground and escalate issues to Project Managers.
- Ensure deployment forms are signed off and update TR and PCBT spreadsheet.
- Project Management and Admin Support
- Operation Management;
- Participates in defining hard
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