Operations Officer - Singapore - CHAN BROTHERS TRAVEL (PTE) LIMITED

CHAN BROTHERS TRAVEL (PTE) LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

We are currently seeking highly-motivated, passionate Tour Operations Officer to help our customers fulfil their travel aspirations and materialise their travel plans by understanding their requirements and work closely with them to create personalised, seamless itineraries.

The goal is to provide quality travel experiences to keep our customers delighted and loyal for future services.
The Tour Operations Officer manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support.

He/She is service-oriented with strong multi-tasking skills, able to address any vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules/itineraries.

Responsibilities

Liaise with service providers (such as airlines, land operators, hotel) and sending reservation requests to service providers
Monitor ticketing deadline and air tickets issuance, GDS tickets stock requisitions
Interaction with suppliers and business partners to settle and finalize logístical requirements for outbound tour groups
Take note of special requests for seat preferences and dietary restrictions
Generate Group Sales (GS) and budget costing.
Generate Exchange Order (EO) to make payment to airlines and operators
Handle any operationsrelated enquiries and assist Sales Team when required.
Creation of tour type and tour code using inhouse travel system
Issue travel documents to customers
Provide information, quotations and assistance during destination travel events, if required. Any other duties as assigned by supervisor

Requirements:

Diploma in Travel related studies
Minimum 2 years' experience in a travel & tourism company
Good command of English & Chinese to deal with overseas business partners.
Excellent accuracy and attention to detail
Strong organizational skills and the ability to set priorities and meet deadlines
Ability to work under pressure in a fastpaced environment
Must be team oriented, extremely motivated, and able to work independently
Knowledge of of CRS, GDS and CRM system (Airline booking system) is an advantage
Experience of working in an operational or customer service role in the travel industry is preferred