Senior Solutions Architect Specialist, Apj - Singapore - HashiCorp

HashiCorp

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

About the Role:

In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of HashiCorp solutions within our Enterprise and Strategic customer segments.

You should have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the HashiCorp stack to gain operational efficiencies, cost savings, reduce risk and continue to innovate in a multi-cloud world.

As a Senior Solutions Architect (Customer Adoption), you will focus on driving customer success and adoption of HashiCorp solutions.

You will serve as a domain expert, providing customers with technical guidance at strategic points during customer journeys with HashiCorp.

What You'll Do:

Collaborate with the account team to develop and execute gotomarket strategies for existing strategic customers.
Provide technical expertise and guidance to support customer success and adoption of HashiCorp solutions.
Lead initiatives to drive product uptake and value realization, focusing on onboarding, adoption, and renewals.
Capture and share bestpractice knowledge, sales and delivery content amongst the HashiCorp WWTFO community.
Work closely with crossfunctional teams, including sales and solutions engineering, to align technical strategies with customer objectives.
Participate in workshops, reviews, and presentations to educate internal teams on best practices and customer needs.
Proactively identify opportunities to enhance customer value and mitigate risks to renewals.
Contribute to the continuous improvement of customerfacing processes and technical motions.
This is a customerfacing role. You may be required to travel to client locations to deliver on engagements when needed.

What You'll Need:

7+ years of experience in technical account management, solution engineering, or technical consulting in customerfacing roles.
Experience in major transformation efforts involving significant process, organizational and technology change
Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
Experience in one or more functional domain (e.g. architecture, operations, technical implementation, consulting)
Bachelor's degree in engineering or equivalent experience.
Experience creating technical content such as Architectural Blueprints and Recommended Patterns
Experience handling and defusing customer objections
Ability to work well in a highlydynamic environment that focuses on providing outstanding Customer service
Experience planning projects and leading customers through implementations of highlytechnical products
Excellent communication skills, with the ability to convey technical concepts effectively.
Strong problemsolving abilities, with a focus on delivering valuebased outcomes.
Demonstrated leadership skills, with experience collaborating with crossfunctional teams.
Familiarity with HashiCorp products or similar tools is preferred.
Ability to thrive in a dynamic, fastpaced environment with a focus on customer satisfaction.
Comfortable working collaboratively with account teams and occasional travel as needed.

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-Hybrid