Service Ambassadors - Singapore - ST ENGINEERING E-SERVICES PTE. LTD.
Description
This is a customer service role on the Customer Care service team, requiring a positive and articulate customer service professional who can provide empathetic and exceptional service for walk in customers.
Responsibilities
- Receive and welcome the visitors, provide clear instructions and directions.
- Guide users at the eLobby or other selfhelp kiosks.
- Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
- Process registrations efficiently and verify checklists accurately for various requirements.
- Process documents and provide clear instructions for release.
- Verify and issue cards and other certificates as necessary.
- Perform invigilation of the customer who take assessment tests on the computer.
- Carry out photo taking duties if required.
- Nurture good working relationship in the team and with the customers, and to create value for existing business with suggestions for improvements.
- Observe all PDPA and security requirements in all processes.
Other Requirements:
Donning of uniform
Monday - Friday 8am-5.30pm
Rotation of Saturday duties, 8am - 1pm (Once in 3 weeks on average)
Requirements:
- Passion with skills for Customer Service, preferably with a proven track record.
- Able to learn quickly and adapt to changes
- Good command of English (written and spoken)
- IT savvy and familiar with common software
- Be a teamplayer
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