Jobs

    End-User Computing Team Lead - Singapore - Recruit Express Pte Ltd

    Recruit Express Pte Ltd
    Recruit Express Pte Ltd Singapore

    1 week ago

    Recruit Express Pte Ltd background
    Full time
    Description

    Job Title: End-User Computing Team Lead

    We are hiring under Recruit Express headcount and you will be deployed to:

    Location: Central

    Pay: Up to $4500

    Duration: 1- year Contract

    Working Hours: Normal Office Hours

    Responsibilities:

    Team Management:

    . Oversee and guarantee that the BAU - EUC Teams satisfy the minimal expectations for support.

    . Work closely and guide the EUC Team on their job scope and knowledge transfer

    . Oversee the team's movement plan, duty roster and leave forecast

    Incident Management:

    . Handle every issue within the SLA and record every incident (via phone or email) in the Incident Management System.

    . Complete all required escalation from L1 to L2, as well as to the hardware vendor, third party, and supervisor.

    Asset Management:

    . Ensure every new IT equipment and PCs are functioning else rectification to be done.

    . Verify that all items are accurately listed in the asset database, labelled, and have the required paperwork properly signed and attached.

    Desktop Software/ Patch Management:

    . Report the daily/ weekly/ monthly progress to the supervisor.

    . Assist in the testing and rollout of the software/ patches to all PCs.

    Job Request:

    . Provide solution and recommendation to the user within SLA.

    . Deliver immediate update to the status of the request assigned

    . Manage VIP/Executive Support

    . Provide support after office hour and standby

    Requirements:

    1. Minimum 4-years related experience.

    Interested applicants, please Email/ Call , and look for

    Venessa Goh Wee Ni

    Email Address:

    Outsourcing Team

    Recruit Express Pte Ltd

    EA Licence No: 99C4599


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