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End-User Computing Team Lead - Singapore - Recruit Express Pte Ltd
Description
Job Title: End-User Computing Team Lead
We are hiring under Recruit Express headcount and you will be deployed to:
Location: Central
Pay: Up to $4500
Duration: 1- year Contract
Working Hours: Normal Office Hours
Responsibilities:
Team Management:
. Oversee and guarantee that the BAU - EUC Teams satisfy the minimal expectations for support.
. Work closely and guide the EUC Team on their job scope and knowledge transfer
. Oversee the team's movement plan, duty roster and leave forecast
Incident Management:
. Handle every issue within the SLA and record every incident (via phone or email) in the Incident Management System.
. Complete all required escalation from L1 to L2, as well as to the hardware vendor, third party, and supervisor.
Asset Management:
. Ensure every new IT equipment and PCs are functioning else rectification to be done.
. Verify that all items are accurately listed in the asset database, labelled, and have the required paperwork properly signed and attached.
Desktop Software/ Patch Management:
. Report the daily/ weekly/ monthly progress to the supervisor.
. Assist in the testing and rollout of the software/ patches to all PCs.
Job Request:
. Provide solution and recommendation to the user within SLA.
. Deliver immediate update to the status of the request assigned
. Manage VIP/Executive Support
. Provide support after office hour and standby
Requirements:
1. Minimum 4-years related experience.
Interested applicants, please Email/ Call , and look for
Venessa Goh Wee Ni
Email Address:
Outsourcing Team
Recruit Express Pte Ltd
EA Licence No: 99C4599