Guest Experience Associate - Singapore - Snaphunt

    Snaphunt
    Snaphunt Singapore

    3 days ago

    Technology / Internet
    Description

    The Job

    We are looking for a Guest Experience Associate to join a high-performing hospitality team and act as a brand ambassador across properties. This role plays a critical part in delivering exceptional guest experiences while supporting revenue optimisation, occupancy, and service quality.

    Working in a shift-based environment, you will be the primary point of contact for guests throughout their stay, ensuring seamless check-ins, proactive service delivery, and quick resolution of any issues. You will collaborate closely with internal teams to maintain high service standards and contribute to continuous improvement across operations.

    Key Responsibilities

    • Greeting guests and handling check-in and check-out processes.
    • Creating meaningful engagement with guests by anticipating needs and maintaining active interaction throughout their stay.
    • Delivering high-quality customer service by addressing guest requests, concerns, and incidents promptly and professionally.
    • Managing reservations, email enquiries, room inventory, and room assignments while on shift.
    • Communicating with Revenue and internal stakeholders to coordinate pre-arrival arrangements for VIPs, corporate clients, and group bookings.
    • Monitoring and maximising room inventory to support new sales leads and reservations.
    • Proactively encouraging longer lengths of stay for in-house guests.
    • Proactively upselling services to achieve individual and team revenue targets.
    • Identifying areas for personal and team development and contributing to continuous improvement.
    • Updating guest data accurately across PMS and internal systems.
    • Ensuring compliance with all SOPs, service standards, and operational guidelines.

    Ideal Candidate

    • You have at least 1 year of experience in hospitality/retail, within guest relations, customer service, or similar customer-facing roles.
    • You are strong in delivering exceptional customer service in fast-paced environments.
    • You have experience or familiarity with Microsoft Office, Google Drive, and PMS/Helpdesk tools.
    • You possess excellent interpersonal, written, and verbal communication skills.
    • You are an active listener with the ability to assess situations and respond professionally.
    • You can work independently, as well as collaborate effectively within a team, as needed.d
    • You bring a strong understanding of teamwork and shared accountability toward common goals.
    • You are flexible to work rotating shifts, including weekends and public holidays when required.

    About Employer

    Our client is a brand providing flexible housing globally, driven by a mission to provide access to housing anywhere, for everyone.


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