Jobs

    Markting & Communications Executive - Singapore - LILY NAIL SALON

    LILY NAIL SALON
    LILY NAIL SALON Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Job Description

    Customer Relationship and Loyalty Program Management

    · Design, develop, execute, and optimize data-driven CRM strategies to drive engagement, sales & loyalty program.

    · Manage the company's Customer Database, ensuring data completeness, cleanliness, and accuracy.

    · Develop and implement strategies to acquire new members and develop strategies for retaining and growing customers into loyal members.

    · Conceptualize and implement plans for the generation of quality customer leads/footfalls using cost-effective mediums to meet the business objectives across key touchpoints.

    · Thorough analysis to identify incremental sales opportunities and track the effectiveness Optimize CRM assets and relational content to drive customer engagement and loyalty of loyalty campaigns.

    · Lead the communications of loyalty campaigns via Electronic Direct Mail (EDM).

    · Work closely with internal departments such as retail, merchandising, e-commerce, and collection department to ensure smooth planning and execution of initiatives.

    · Lead the communication for the loyalty program with external vendors.

    · Data Security and Quality Audits: periodic audits of data & processes and ensure corrective actions.

    · Perform other related duties, special projects, and assignments as required.

    Marketing Communications

    · Liaise with the internal department to communicate on promotions/activities.

    · Create a Circular/Memo to inform Retail staff on promotions/activities.

    · Perform other related duties, special projects, and assignments as required.

    Malls Liaison

    · Partnership with mall landlords to develop content and collaboration including events and programs for space activation.

    · Liaison with mall on partnerships (Mall Promotions/Activities etc..)

    · Perform other related duties, special projects, and assignments as required.

    Job Requirements:

    · Diploma/Degree in Business Administration, Marketing or any related field

    · 2 years of experience in CRM, Marketing, Loyalty Program or related field is a must

    · Retail and E-commerce experience will be advantageous

    · Effective time-management and project-management skills

    · Ability to prioritize responsibilities in line with business objectives

    · Strong Organization and People Management skills

    · Ability to understand marketing data, build reports, and summarize in a strategic way

    · Ability to manage short and long-term deadlines effectively

    · Well-developed written and verbal presentation skills

    · Proactive and solution-oriented

    · Strong knowledge of Word, Excel, PowerPoint

    Only shortlisted candidates will be contacted

    By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to our company for our consideration

    Tell employers what skills you have

    CRM
    Customer Relationship
    Management Skills
    Social Media
    Landlords
    Customer Engagement
    Marketing Communications
    Administration
    Merchandising
    Direct Mail
    PowerPoint
    Program Management
    Audits
    Presentation Skills
    People Management
    Ability to Prioritize


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