CFI - Capital Market IT - Application Support 2596 - Singapore - RECRUIT EXPRESS PTE LTD

RECRUIT EXPRESS PTE LTD Singapore

1 week ago

Description

Roles & Responsibilities

Key Responsibilities

Application monitoring responsibilities

Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,...)
Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

Candidates should have 5+ years experience in applicarion support activity.
ITIL certification.
Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD...)
Should be able to do
- SLA & KPI management, client communication & interaction
- Predictive analysis, consulting, escalation management
- Risk analysis and project execution
Appetite for continuous improvement and automation.
Strong knowledge in XML,unix script, SQL, PL/SQL, MQ, CFT and Control-M.
Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
Excellent communication and interpersonal skills.
Strong analytical and troubleshooting skills.
Ability to work well under pressure.
Autonomous, self motivated and excellent team player.
Strong perseverance and diligence towards attaining goals and effective time management.

Optional

General banking and finance understanding and knowledge
Experience in reconciliation system like Intellimatch

Education & Work Experience

Master's degree in relevant specialties (IT, finance).
Minimum 5 years working experience in relevant role

Shift Timings

ASIA shift: 9am – 6:30pm SGT
Since support team works 24/5, the successful candidate may be requested to work in shifts following the team's roster. E.g. (US shift 00:00~9:00) (Early Asia shift 7:00 ~16:00) or (EMEA shift 15:00 ~1:00next day).

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email:

CEI Reg No: R1660732

EA Licence No: 99C4599

Tell employers what skills you have

Excellent Communication Skills
Ability To Work Under Pressure
XML
Analytical Skills
Interpersonal Skills
Application Monitoring
Unix
SQL
Problem Management
Time Management

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