Customer Service Personnel - Singapore - PURISTAR INDUSTRIES PTE. LTD.

PURISTAR INDUSTRIES PTE. LTD. Singapore

3 days ago

Description

Roles & Responsibilities

ü Processing and following up closely on customer orders/requests and handling internal forms.

ü Communicating with customers effectively via phone, email or chat in a friendly and polite manner.

ü Acknowledging and resolving customer complaints, troubleshooting problems and ensuring customer satisfaction.

ü Keeping records of customer interactions, transactions, comments and complaints.

ü Ensuring enquiries are answered and goods are delivered on time in meeting company's target.

QUALIFICATION & SKILLS:

ü Possess at least Diploma in relevant field or related disciplines (e.g. business development, product marketing, customer communication).

ü Applicant must be a Singapore Citizen or Permanent Resident.

ü Able to work independently with minimal supervision to meet or exceed set performance standards.

ü Must be a fast learner with positive attitude to adapt in a fast-paced environment.

ü Excellent interpersonal skills with team-oriented mindset.

ü Fluency in spoken and written English is a must.

ü Proficiency in Mandarin is required to communicate with Mandarin-speaking clients and stakeholders.

EXPERIENCES:

ü Fresh graduates who can start work immediately are encouraged to apply.

ü Able to understand customer needs, good in communication techniques and problem-solving skills.

ü Computer literate, internet-savvy and well-verse in document processing software e.g. Microsoft Excel and Teleconference software e.g. Zoom.

ü Ability to multitask, prioritize, and manage time effectively.

Tell employers what skills you have

Ability to Multitask
Troubleshooting
Microsoft Office
Microsoft Excel
Written English
Product Marketing
Interpersonal Skills
Teamoriented
Customer Satisfaction
Statistics
Customer Service
Customer Communication
Business Development
Able To Work Independently
Customer Service Experience

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