-
Head of Client Service
1 week ago
ASSOCIATION EDHEC BUSINESS SCHOOL SINGAPORE BRANCH SingaporeEDHEC is looking to recruit a Head of Client Service for its newest FinTech venture, Scientific Portfolio, to be based in Singapore. · Scientific Portfolio is an early-stage project which will offer its team members the opportunity to contribute to the launch and growth of a nove ...
-
Head of Service Delivery
1 week ago
Morgan Philips Group SingaporeYour Next Company · You will be joining a global MNC in ground transportation and chauffeuring services with a relentless focus on delivering excellent customer service combined with cutting edge technology. They deliver their services across large corporate accounts, roadshows, ...
-
Head of Account Services
1 week ago
HSBC Singapore-Job description · **Some careers have more impact than others.** · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new di ...
-
Head of Corporate Services
5 days ago
Funds Partnership Asia Singapore**Contract Type**: · - Permanent**Location**: · - Singapore**Category**: · - Corporate Secretarial**Subcategory**: · - Corporate Trust and Agency**Contact Name**: · - Lyn Thum- **Date Published**: · - 24-Aug-2023Our client, a leading corporate services firm in Singapore, is seeki ...
-
Head of Customer Service
2 hours ago
.ZERO Pte Ltd SingaporeFor this role, you will be joining our team · **Sterra**, one of the leading Home Appliances brands in Singapore, · **Our Vision**:To improve the lives of everyone by having a Sterra product in every home. · **Our Mission**:To create high-quality, functional, sleek, and mínimalis ...
-
Head (Engineering Services)
5 days ago
ST Engineering Group Singapore**Head (Engineering Services)**: · **Date**:20-Feb-2023 · **Location**: Singapore, SG · **Company**:ST Engineering Group · **Responsibilities**: · - Provide engineering services and technical assistance to other departments. · - Ensure the technical competency of the engineering ...
-
Head of Technical Services
1 week ago
Kemin SingaporeOverview: · Kemin Industries, Inc., is a profitable, progressive, privately held international life science company, headquartered in Des Moines, Iowa, with a vision to "improve the quality of life by touching half the people in the world, every day, with its products and service ...
-
Head of Customer Service
1 week ago
.ZERO Pte Ltd Singapore**Head of Customer Service (E-commerce/Start-up)** · **Company Overview** · **Our Vision**:To improve the lives of everyone by having a Sterra product in every home. · **Our Mission**:To create high quality, functional, sleek, and mínimalistic home products at revolutionary price ...
-
Head of Corporate Services
1 week ago
CAREGIVERS ALLIANCE LIMITED Singapore**A. Job Summary** · The Head of Corporate Services reports directly to the CEO and will lead and supervise the following corporate functions and the associated teams/team members · 1. Human Resource · 2. Finance & Accounting Management · 3. IT · 4. Board Secretariat including ad ...
-
Head of Managed Services
5 days ago
WIISER Singapore**Company Overview**: · My client is a Digital consulting firm that specializes in delivering advanced technological solutions to a diverse range of industries. · **Job Summary**: · As the Head of Managed Services, you will assume a pivotal leadership role in shaping and overseei ...
-
Head of Service Business
3 days ago
SUNLIGHT ELECTRICAL PTE LTD Singapore**Head of Service Business** · The role is responsible for achieving profitable result for the Company and teamworking with cross functions. · Role shall also support the implementation of cultural changes in continuous improvement. · People development task to groom talent and s ...
-
Head of Customer Service
3 days ago
.ZERO Pte Ltd Singapore**Head of Customer Service ( E-commerce/Startup Company) for Sterra.** · **Our Vision**: To improve the lives of everyone by having a Sterra product in every home. · **Our Mission**: To create high quality, functional, sleek, and mínimalistic home products at revolutionary prices ...
-
Head, Managed Services
1 week ago
ST Engineering Group Singapore**Head, Managed Services**: · **Date**:3 Jul 2023 · **Location**: Singapore, SG · **Company**:ST Engineering Group · Job Req ID: 11484 · **Responsibilities** · - Responsible for management and delivery of the ITOSM practice/ function, including 24x7 Ops and Service Desk for custo ...
-
Head, Creative Services
1 week ago
KEY & CORNERSTONE PTE. LTD. Singapore**Job Scope and Responsibilities**: · Understudying role of Head of Creative Services to deliver: · 1. Leadership and Management: · You are responsible for leading and managing the creative services and IT team, including art directors, designers, copywriters, and other creative ...
-
Regional Service Head
1 week ago
DELTA ELECTRONICS INT'L (SINGAPORE) PTE. LTD. SingaporeThe Director of Service will be responsible for creating and executing the development of Delta SEA Region's service strategy. The Director of Service will be overall responsible for developing, planning and overseeing all service activities with the SEA Region, including managin ...
-
Head of Customer Service
1 week ago
HARIBO ASIA PACIFIC PTE. LTD. Singapore**Key Responsibilities** · - Overall responsibility for the development, performance and maintenance of the customer service activities of the organisation · - Direct, manage and monitor the overall performance of the customer services team · - Maximising efficiency by identifyin ...
-
Head of Customer Service
3 days ago
Akiverse Inc. SingaporeWe are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization for a fast-growing company in the web3 industry. The goal is to keep the department running in an efficient and profitable manner, ...
-
Head (Engineering Services)
5 days ago
Singapore Technologies Engineering Ltd Singapore**Date**:20-Feb-2023 · **Location**: Singapore, SG · **Company**:ST Engineering Group · **Responsibilities**: · - Provide engineering services and technical assistance to other departments. · - Ensure the technical competency of the engineering services and cater to the changing ...
-
Head of Payment Services
3 days ago
CDG ZIG PTE. LTD. Singaporehe Payment Services department is responsible for managing B2B and B2C payments ecosystem, and to identify and deliver best-in-class payments capabilities, drive customer profitability as well as enable local and regional market optimization. · - Lead, strategize, conceptualize a ...
-
Head of Technology Services
5 days ago
TALENOMICS PTE. LTD. Singapore**The Company** · Our client is one of the leading brokerage house and part of the investment bank group in Asia. · **The Role** · - Responsibilities include: _ · - Maintains organization's effectiveness and efficiency by defining, delivering, and supporting business strategic pl ...
Integrated Services Head - Singapore - ABILITIES BEYOND LIMITATIONS AND EXPECTATIONS LIMITED
Description
Roles & ResponsibilitiesThe Integrated Services (IS) Head plays a pivotal role as a key member of ABLE's leadership team. This role has both clinical and managerial roles leading ABLE's client-facing services and managing the overall operations of ABLE's Integrated Services consisting of Rehabilitation, Return to Work, Reintegration, and Respite (4Rs).
This role will lead the front facing client experience with ABLE, including overseeing enhancement of community care programmes and services, client needs assessments, and implementation of evidence-based interventions. The role will lead a team of professionals focused on the development and implementation of innovative strategies and care models to address the needs of individuals with acquired physical disabilities resulting from neurological conditions.
The position requires strong leadership, effective interpersonal, strategic planning, team-building and collaboration skills to drive collective efforts to continuously improve care delivery and support for individuals and their caregivers.
As a member of ABLE's management team, this role also has the opportunity to define ABLE's strategic role in the National Enabling Masterplan 2030 for disability, including establishing ABLE as a recognized Centre of Excellence for Rehab services.
Key Responsibilities:
1. Managerial Function:
a) Lead and implement the strategic planning and implementation of ABLE's client & caregiver programmes and services.
b) Develop and be accountable for the budget and resource requirements of the IS facilities and organisation
c) Develop and standardise operational policies, processes and protocols across Integrated Services, including continuous improvement of clients' overall experiences at ABLE.
d) Work with team members on client incidents and adverse events which occur during the delivery of the 4Rs services.
e) Work with the 4Rs leads to ensure potential risks of the IS team's work systems, work processes and service delivery impact on clients and organisation.
f) Manage staff performance and development, including support for continuous upgrading and certification.
g) Oversee induction and orientation of new IS team members.
h) Implement clinical audit strategies, including monitoring and maintaining health and safety standards of the 4Rs services.
i) Support the development of business continuity plan.
2. Strategy and Care Model Development:
a) Lead the development, implementation, and review of new strategies and care models for the needs of individuals with acquired physical disabilities resulting from neurological conditions and their caregivers.
b) Collaborate with external stakeholders and funders to identify emerging trends, service gaps, and project needs.
c) Provide strategic direction to clinical teams for evidence-based recommendations in policy reviews and service planning.
3. 4Rs:
a) Oversee the 4Rs teams in needs assessments, evidence reviews, and stakeholder engagements.
b) Develop and pilot new strategies for Rehabilitation, Return to Work, Reintegration, and Respite programmes and facility design.
c) Facilitate the development and implementation of competency frameworks and training roadmaps for community care providers.
d) Engage with education, social, and health sector stakeholders to develop strategic approaches for acquired physical disability.
e) Lead the teams in needs assessments, evidence reviews, and collaboration with external stakeholders.
f) Develop outreach strategies and care models tailored to the acquired physical disability population's needs.
4. Capability Building and Resource Development:
a) Develop acquired physical disability competency frameworks in collaboration with key stakeholders.
b) Plan and implement specialized training and workshops for social and health professionals.
c) Work with MSF and MOH to implement tiered care models and develop capacity plans for the community sector.
Requirements:
• Bachelor's or Master's Degree in a social and healthcare-related discipline.
• Minimum of 10 years' management experience in social and healthcare or community care sectors.
• Prior experience in acquired disability and programme implementation is advantageous.
• Experience managing a team, cultivating teamwork, providing opportunities for growth of team members, and fostering an environment where innovative thinking and the collective thrive.
• High level of emotional intelligence, executive presence and influencing skills.
• Superior interpersonal skills with the ability to work with diverse groups.
• Strong adaptability, learning agility, with strong organisational, communication, and problem-solving skills.
• Strong advocate of patient-centric outcomes.
Influencing Skills
Strategic Planning
Business Continuity
Interpersonal Skills
ABLE
Healthcare
Service Planning
Facility Design
Adaptability
Planning and Implementation
Interventions
Emotional Intelligence
Advocate
Evidence
Rehabilitation
Service Delivery
