Support Specialist - Singapore - Applied Value Technologies

Applied Value Technologies

Verified Company

Singapore

3 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

About the Role:

Applied Value Technologies is seeking a
Business Process
Support Specialist to assist in the delivery of our mission

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the
Enterprise Products team is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations

About you:

We are looking for someone to:

Communicate clearly with end users at various levels of the organization on issue status, potential workarounds, and resolution
Identify solutions to recurring product issues and improve on the ground engagement quality with crossfunctional partners
Maintain internal facing knowledgebase
Develop test cases and scenarios in order to pinpoint the root cause of product bugs
Follow detailed processes and workflows to provide world class support to users and engineering teams
Rapidly diagnose, investigate and resolve or troubleshoot issues and refine into clear and concise communication and documentation

We want someone who is:

An excellent communicator (verbal and written) and facilitator with exceptional interpersonal skills
A quick learner who is adaptable and excited to learn new products, processes, concepts, skills, and naturally curious
Highly motivated with the ability to thrive in a fastpaced and demanding teamoriented environment

Some stuff you need:

12 years working in supply chain as an end user or in a technical role
Handson experience with Oracle Fusion SCM modules or similar
Handson experience following standard operating procedures to execute troubleshooting steps
Ability to work weekends and oncall as required
Knowledge of technology in general and curiosity to learn
Fluency in English, both written and verbal required

Other stuff you might have:

Associate or technical degree
Familiarity with Gsuite (Google Docs, Sheets, Slides, etc.)
12 years' experience with Linux (shell commands, reviewing logs, running scripts, etc.)

A little bit about us:

We've got you covered: