Service Support - Singapore - Sartorius

Sartorius

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

The Services Dispatcher will work directly with customers and internal departments to meet the service needs for our product line.

Main Responsibilities & Tasks:

A single contact point of service hotline to answer customers' complaints and inquiries on service
Generate and provide to customer service quotation on installation, repair and spare parts, and service contract renewals.
To assist in preparing tender documents for submission.
Proactively send reminders/call to customers for PM and service contract renewal.
Facilitates service engineer's working schedule.
Update database for servicerelated information.
Track statuses of open service tasks regularly, conduct timely followups and customer satisfaction survey.
To facilitate warranty claims and keep closely updated with parts and instrument delivery.
Generate BPS service KPIs/quality/installation reports on a monthly basis or per ad. hoc request
To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.
Undertake any relevant tasks as may be directed by the superior from time to time.

Qualifications & Skills:

At lease Diploma with 2 years relevant experience.
Customer service orientated
Able to multitask and possess problem solving skills
Good team player with good work attitude and proactive
Good communication and interpersonal skills
Excellent oral and written communication skills in English
Good MS Office skills, Word, Excel, PowerPoint and usual productivity software

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals.

Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.