Infrastructure Engineer - Singapore - TALENTSIS PTE. LTD.

TALENTSIS PTE. LTD.

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

To provide 1st level on-site support on organization end user operations

- business environment

Coordinate with external parties and customers for problem resolutions
Proficient in managing, configuring, upgrading of Windows 10 & Windows 11 client

- and virtual desktop images

Performing rootcause analysis to identify Client operating system issues or faults and

- recommending solutions to resolve them within a stipulated SLA
- operating system updates to end user. (Monthly basis)

- improvements.

Requirements:

Handon experiences in building, testing or implementing desktop images
Good practitioner in ITIL Framework
Understanding of negotiation, conflict and risk management skills
Excellent Vendor and End User relation management skills
Quality Escalation Management, Exception Handling, Costs/Overhead Management and
Contract Renewal skills and ensure that all SLA are met
Ability to act as a good team player demonstrating dedication, reliability, adaptability,

- initiative, good judgement and ability to work independently

(EA Reg No: 20C0312)