Senior Technical Specialist - Singapore - Johnson & Johnson

Johnson & Johnson

Verified Company

Singapore

4 weeks ago

Posted by:

Wei Jie

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Description

The Senior Technical Specialist (STS) is a support function to an assigned sales specialist and/or territory to ensure customer expectations are satisfied before, during and post-surgery of an orthopaedic procedure.

The STS is expected to work in close coordination between the different stakeholders, which includes sales, customer service, logistics (distribution, warehousing & delivery).

The STS will also manage & be responsible for the instrumentation, implants and workshops materials allocated to the assigned territory.

Reporting Line
This position reports to Associate Sales Manager, Spine

Responsibilities:

To provide technical support to operating staff in theatre during orthopaedic surgery.
To ensure instrumentation are complete, clean and properly packed prior to and after surgery.
To develop adequate knowledge of Company's orthopaedic product portfolio and instrumentation to assist nurses and doctors in surgery.
To support sales personnel during inservices to nurses and doctors and participate in exhibitions (either weekdays or weekends).
To maintain confidentiality of Company's documentation e.g. pricing, product specifications etc.
To support sales personnel in the management of inventory for all product portfolio.
To assist in topping up of consignment implants whenever necessary.
To ensure that consignment implants are complete at all times.
To be able to be mobilised during oncall for the next assignment/surgery case.
To be prepared to support surgeons in surgery during weekends when necessary.
To be in operating theatre at least 15 minutes prior to surgery.
To feedback to sales personnel any complaints, competitive activities and suggestions from nurses and doctors.
To assist in cataloguing & documentation whenever necessary.
To assist in biannual stocktaking.

Qualifications:

Diploma or Bachelor's degree in Nursing preferred.
More than 3 years relevant working experience and nurses with perioperative experience preferred.
Must be willing to work long and irregular hours, including weekends.
Demonstrates resilience, resourcefulness, ability to learn and adaptability.
A team player with excellent interpersonal and communication skills.

Location
This position will be based in Singapore