Admin Executive - Singapore - AWWA LTD.

AWWA LTD. Singapore

Found in: Talent SG 2A C2 - 5 days ago

Description

Roles & Responsibilities

Primary Objective(s) of Position

Donors and volunteers continue to be the lifeblood of AWWA, one of Singapore's largest social service agencies. With over 25 different services within a single organisation, this is an exciting opportunity for someone to translate a passion for data into meaningful outcomes to support AWWA's mission of supporting early childhood education, children with developmental needs, families with complex social issues, the elderly, and persons with additional needs so that they remain integrated and included in their communities.

The incumbent will provide crucial administrative as part of the Stakeholder Engagement team, and review and maintain the in-house customer relationship management system, with particular responsibility for financial data input, reporting, data management, and receipt issuance. This is a full-time, on-site position.

Key Accountability: Database Administration

Ensure that the customer relationship system is kept fully up-to-date and all records comply with relevant safety and data protection policies
Process all donations
Filter data and generate reports and information with the Fundraising team
Responding to supporter and member enquiries, as required
Work with personnel from Stakeholder Engagement, and the Finance team on donation imports and reconciliation
Assist with the preparation of direct marketing appeals by recording donations, and managing the acknowledgement process
Ensure timely and accurate manual recording of all donor information onto the database
Ensure that all fundraising donations are correctly identified and accurately allocated
Ensure timely and accurate inputting of data from third party systems
Support the Employee Giving administration process including data-recording

Key Accountability: Fundraising Administration

Respond appropriately to, and support key partners, with specific donation requests/partner relationships
Adhere to data protection guidelines
Respond to donors via e-mails & web enquiries in a courteous manner
Work cross-functionally with other departments on key events and campaigns as necessary (e.g. review of thank you letters/donor receipts)

Key Accountability: Others

Download, and be the custodian of web-based donation reports
Be the custodian of stockkeeping of Stakeholder Engagement assets and inventory – e.g. tokens of appreciation, banners, and other collateral

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Job Requirements

One to two years of relevant experience
Bachelor's degree from an accredited university
Excellent project and budget management skills
Must have experience with customer relationship systems
Experience in creating comprehensive reports
Advanced proficiency in Excel
Knowledge of non-profits is a plus
Good situational judgement and critical thinking skills
Passion for social impacts and outcomes

Tell employers what skills you have

Customer Relationship
Microsoft Excel
Budget Management
Fundraising
Inventory
Early Childhood Education
Critical Thinking
Data Management
Nonprofits
Administration
Customer Relationship Management
Stakeholder Engagement
Database Administration
Accountability
Appeals
Direct Marketing

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