VP of Automation Management - Singapore - United Overseas Bank

    United Overseas Bank
    United Overseas Bank Singapore

    1 week ago

    Full time
    Description

    As the Lead of the Service Operations Automation team, you will drive operational excellence and modernization in the bank's batch processing environment across Mainframe, AS/400, UNIX, and Windows platforms. You will oversee 24x7 Command Center operations, lead automation initiatives, and optimize batch performance to ensure operational stability, efficiency, and readiness. This role requires a blend of technical expertise, project management, and stakeholder engagement in a mission-critical environment.

    Key Responsibilities:

    Batch Operations Expertise

    • Collaborate with development and production support teams to understand application batch flows and ensure operational readiness.
    • Act as a subject matter expert (SME) in batch management, ensuring compliance with operational standards and best practices.
    • Develop and implement operations acceptance frameworks to support smooth project transitions into production.

    Performance Optimization & Automation

    • Identify service improvement opportunities to enhance batch performance.
    • Implement real-time monitoring, alerting, and automation solutions.
    • Leverage modern dashboards and analytics for SLA tracking to replace legacy monitoring tools.

    Project & Transition Management

    • Lead batch-related activities in strategic projects, including resource planning and cost estimations.
    • Perform detailed dependency analysis, milestone planning, and risk assessment.
    • Manage UAT, OAT, PRQ documentation, and reviews for operational readiness.

    Tools Development & Enhancement

    • Design and deploy operational tools for workload automation and shift management.
    • Collaborate with development teams to build scalable solutions for batch operations.

    Stakeholder Engagement & Reporting

    • Build strong relationships across technology and operations teams.
    • Deliver accurate reports on batch performance, risk metrics, and SLA compliance.
    • Support disaster recovery and role swap activities to maintain operational continuity.

    Operations Management

    • Serve as backup to the IT Operations Lead, ensuring day-to-day operational oversight.
    • Oversee incident escalation and resolution during critical periods to maintain uninterrupted service availability.
    • Strengthen operational resilience of the Command Center team.

    Job Requirements:

    Education:

    • Minimum bachelor's degree in Computer Science, Information Systems, or related field.

    Experience:

    • 8–10 years in Command Center Operations and Batch Processing domains.
    • Proven ability to lead and develop teams in a 24x7 operational environment.

    Technical Skills:

    • Batch Scheduling Tools: BMC Control-M, IBM Tivoli Workload Scheduler (TWS), CA Workload Automation, or equivalent.
    • IT Service Management (ITSM): ServiceNow, BMC Remedy, Helix, TrueSight, Splunk, BHOM.
    • Operating Systems: IBM Mainframe z/OS, AS400, UNIX, Windows, Open-Source platforms. Proficiency in at least two OS environments preferred.
    • Project Management Tools: JIRA, Confluence, MS Project.

    Leadership & Soft Skills:

    • Strong interpersonal skills and ability to influence stakeholders.
    • Problem-solving mindset with proactive and innovative approaches.
    • Commitment to operational excellence and ITIL best practices.

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