- Understand and documents the customers current state with focus on the business pain points. (technical and operational)
- Creates a solution architecture document as to how Sabre products / partner offering can address the agencies pain points.
- Demonstrates/ Quantifies the value of the solution
- Leads technical and operational aspects of engagements
- Performs prospect's technical needs evaluation
- Constructs a Solution set composed of Sabre and technology partner products/services
- Ensures that proposed Sabre solution set is the optimal for the customer to achieve their business objectives.
- Proactively identifies and builds working relationship with technology partners
- Be the voice of the customer to Sabre Product/Marketing team by articulating ongoing solutions / investment requirements and associated business case
- Maintains a very close working relationship with customer's key stakeholders
- Seeks and obtains information about Customers' technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc
- Proactively introduces Sabre products/solutions including Sabre APIs to optimize workflow, drive efficiency and further stickiness
- Prepare and conduct regular customer reviews
- Promote awareness and encourage adoption of new released functionalities and related benefit to customers' business
- Review product adoption and opportunities to optimise usage
- Manages customer perception by focusing the customer success and benefits of adopting Sabre technology
- Manage customer's Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.
- Proactively shares updates with key stakeholders and drive implementation/ adoption to mitigate adverse operational impact
- Facilitate customer's escalation path to promote visibility and subsequent resolution of customer's operational challenge
- Minimum 3 years of travel industry work experience
- Bachelor's degree in Tourism & Hospitality or related
- Deep knowledge & understanding of travel agency processes and operational standards and how Sabre products and services support efficient agency marketing and operations.
- Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineering
- Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives
- Excellent customer service and communication skills
- Familiar with mid/back-office tools and corporate/leisure online booking tools. And have basic understanding of APIs and its applications / tools such as Soap or Postman, is an added advantage.
- Ability to analyze and trouble-shoot system related issues
- Excellent written and verbal communication / presentation skills
- Attention to detail and ability to multi-task to support multiple customers
- Knowledge of NDC
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Description
Description
Our team is looking for a Product & Technology Consultant who will be a part of our Professional Services and Delivery team. This is a high impact opportunity that consults our agency customers on Sabre Solution & technology integrations. As part of the Commercial & Services team, PTCs have the technical, functional, and inter-personal skills to support customer engagement from initiation to execution for technical account management.Role and Responsibilities:
Customer Business Landscape Assessment
IT Assessment & Sales Pitch
Technology partner network development
Customer relationship
Duty of care
Qualifications and Education Requirements:
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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