Service Quality Officer - Singapore - RMA CONTRACTS PTE. LTD.
Description
**Responsibilities- Monitor and manage Authority's contact centre;
- Manage and enhance Authority's Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;
- Ensure that final replies are issued to feedback providers within the service timelines
- Respond to requests from operation divisions for vetting of replies within one working day;
- Submit monthly data analytics report
- Degree in mass communications, marketing, or related discipline;
- At least 3 years' relevant experience in customer service management, call centre management or quality service management;
- Strong analytical, interpersonal and communication skills;
- Excellent command of English;
- Experience in data analytics, and/or organisation development preferred
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