Senior Service Desk Engineer - Singapore - EQUIOM FIDUCIARY SERVICES PTE. LTD.

EQUIOM FIDUCIARY SERVICES PTE. LTD. Singapore

2 days ago

Description

Roles & Responsibilities

Responsibilities and Duties

Provide first and second line of IT support for all users and infrastructure

1. General IT queries

2. Software/Application patching

3. Configuring laptops, mobiles, screens and printers

4. Support VIP's in the local office

5. Setting up new users, including providing technology inductions

6. Removing employees from the system when they have left the organisation

7. Administration of Office 365, Azure, Intune and conditional access

8. Server administration tasks to file permissions etc.

Support the wider IT team with local queries impacting the local office
Be the eyes and ears on the ground for all IT issues
Ensure all local IT policies and procedures are adhered to
Complete the daily, weekly and monthly tasks including backups, procedures and reporting
Assist with the running of procedure across a wide spectrum of IT systems
Undertake general IT administration duties
Help ensure IT documentation is maintained and up to date
Provide on-call support for business critical issues
Ensure compliance with company standards, policies and procedures

Experience and Qualifications:

Good working knowledge of Windows 11 and Microsoft Office 365
Experience configuring and maintain Windows Server
Excellent working knowledge of Active Directory, Azure Cloud services, End point management and Intune
Good working knowledge and experience of managing backup systems
ITIL experience would be an advantage
Office 365 Administration qualified would be an advantage
Microsoft 365 Mobility and Security qualified would be an advantage
ServiceNow certified would be an advantage

Personal Attributes

Excellent customer service and interpersonal skills
Professional and positive
Enjoy working as part of a global team and able to work with minimal supervision
Self sufficient and self-motivated
Work well under pressure and meet deadlines
Strong relationship building an interpersonal skills
Excellent oral and written communication skills as well as excellent presentation skills which ability to conduct presentations to large groups
Collaborate well.
Strong organisational skills natural ability to solve problems.
Have excellent communication skills diligent and an eye for detail.
Be able to prioritise and meet deadlines.
Have enthusiasm to learn new skills.
Assertive, adaptable and creative.
I can do attitude and willingness to go the extra mile when required.
Ability to cope under pressure.
Availability to provide on-call support.
Availability to travel and work in other offices, in different countries and jurisdictions

Please submit your application to the link below.

Tell employers what skills you have

Excellent Communication Skills
Assertive
Azure
Work Well Under Pressure
Laptops
Active Directory
Mobility
Microsoft Office 365
Windows Server
Service Desk
Windows
Cloud Services
ITIL
ServiceNow
Customer Service

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