- Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
- Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
- Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
- Maintaining accurate and detailed call reports on key issues and referrals actioned
- Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
- Supporting in the development of appropriate crisis management plans to support callers in crisis
- Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
- Ensuring smooth and diligent handover process to next shift personnel
- Dedicating entire shift to intellect tasks and responsibilities only
- Conducting risk assessments, including lethality assessment for suicide cases
- 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
- Can effectively communicate in their native language
- Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
- Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case
- have a background in mental health or emergency services
- Completed training in Crisis Intervention or Suicide Prevention
- can effectively communicate in more than 1 language
- maintain professional indemnity insurance
-
Service Coordinator
4 days ago
ACCEO PTE. LTD. Singapore**Responsibilities**: · - Giving assistance to the administration department. · - Respond to daily estimates, quotations and queries from clients. · - Manage sales requests by confirming delivery dates and stock availability. · - Drafting purchase orders, delivery orders, and sal ...
-
Manager, Training and Support
1 week ago
BW Group Singapore**About Us**: · **About BW Group** · BW Group is a leading global maritime company involved in shipping, maritime infrastructure, and new sustainable technologies. Founded in 1955, BW controls a fleet of over 450 vessels and other floating assets, including oil production, gas im ...
-
Manager, Training and Support
1 week ago
BW Maritime SingaporeCOMPANY DESCRIPTION · **About BW Group** · BW Group is a leading global maritime company involved in shipping, maritime infrastructure, and new sustainable technologies. Founded in 1955, BW controls a fleet of over 450 vessels and other floating assets, including oil production, ...
-
Admin Assistant
2 days ago
PERSOLKELLY SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · 1-month Completion Bonus · Manning Helpline for Migrant Domestic Workers (MDWs) in distress to call and seek help for employment-related or well-being issues. · Adhere to the SOP for handling of calls to the helpline, i.e. triaging of cases, escalate ca ...
-
Provider
6 days ago
Intellect Singapur, Singapore ContractThis is a part-time, remote, freelance role with the flexibility to decide your business hours. Candidate does not have to based in any specific location as the role is remote. This role is a great opportunity to supplement your current job or private practice. · You will be a pr ...
-
Full-Time Counsellor
1 week ago
Intellect Singapur, Singapore Full timeThe Role · We are seeking a qualified and experienced Clinical Psychologist or Counsellor to join our growing team. The ideal candidate will have a strong background in delivering evidence-based treatments, particularly Cognitive Behavioral Therapy (CBT), and experience in admini ...
-
Full-Time Clinical Psychologist
1 week ago
Intellect Singapur, Singapore Full timeWe are seeking a qualified and experienced Clinical Psychologist to join our growing team. The ideal candidate will have a strong background in delivering evidence-based treatments, particularly Cognitive Behavioral Therapy (CBT), and experience in administering neuropsychologica ...
Crisis Helpline Responder - Singapur, Singapore - Intellect
Description
We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.
About Intellect
Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered
Role & Responsibilities
Requirements
Plus Points if you: