- Leading a team of contact center professionals to ensure seamless service delivery and customer satisfaction
- Developing and implementing strategies to improve service quality and efficiency
- Collaborating with cross-functional teams to resolve customer complaints and issues
- Providing coaching and training to team members to enhance their skills and performance
- Minimum 5 years of experience in a contact center management role
- Proven track record of improving service quality and efficiency
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
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At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · Sound like you? Then read on. · About the Role · Join us as an Analyst, Contact Center and Digital Platform · In this role, you will support all operational, issues and enh ...
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Manager, Client Services, Contact Center
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Manager, Client Services, Contact Center
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Manager, Client Services, Contact Center · Posting Date: 30-May-2023 Location: Singapore (City Area), Singapore, · Company: United Overseas Bank Ltd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches a ...
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Manager, Service Quality, Contact Center
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Manager, Service Quality, Contact Center · Posting Date: 14-May-2023 Location: Singapore (City Area), Singapore, · Company: United Overseas Bank Ltd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches a ...
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Manager, Customer Interaction, Contact Center · Posting Date: 08-May-2023 Location: Alexandra (City Area), Singapore, 048624 · Company: United Overseas Bank Ltd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than ...
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Manager, Workforce Management, Contact Center
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Manager, Workforce Management, Group Contact Center · Posting Date: 18-May-2023 Location: Singapore (City Area), Singapore, 048624 · Company: United Overseas Bank Ltd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more t ...
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Senior Officer, Customer Service, Contact Center
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Senior Officer, Customer Service, Contact Center · Posting Date: 29-May-2023 Location: Alexandra (City Area), Singapore, · Company: United Overseas Bank Ltd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 br ...
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AVP, Demand and Process Management, Contact Center · Posting Date: 14-May-2023 Location: Singapore (City Area), Singapore, · Company: United Overseas Bank Ltd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 ...
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Manager, Quality Assurance and Control, Group Contact Center · Posting Date: 30-May-2023 Location: Singapore · Company: 3677 About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countri ...
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Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth ...
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Senior Executive, Customer Support
4 days ago
ST Engineering Singapur, SingaporeTitle: Senior Executive, Customer Support · Job ID: Location: Aero - Airport Road, SG · Description: Summary: · The job requires the executive to have good interpersonal and organizational skills, to lead and train team members, to continually seek improvement in delivering ...
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Trainer, Training
6 days ago
Trainer, Training & Recruitment, Contact Center · Posting Date: 07-May-2023 Location: Alexandra (City Area), Singapore, 048624 · Company: United Overseas Bank Ltd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than ...
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Manager, Client Services
1 week ago
Manager, Client Services (Escalation), Contact Center · Posting Date: 30-May-2023 Location: Singapore (City Area), Singapore, 048624 · Company: United Overseas Bank Ltd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more ...
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Executive, Customer Support
1 week ago
ST Engineering Singapur, SingaporeTitle: Executive, Customer Support · Job ID: Location: Aero - Airport Road, SG · Description: Work Location: Seletar · 1 or 2 years fixed term contract (convertible/renewable) · Work Hour: 2-3 day duty, 2 day rest. 8AM-8PM / 7:30AM-7:30PM · Summary: · The job requires the ex ...
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Client Relations Centre Ambassador
1 week ago
How will you make an impact? HOW WILL YOU MAKE AN IMPACT? The Richemont Client Relations Centre Brand Ambassador will represent the Richemont Brands in all customer contact via telephone, e-mail, live chat or other (social) media. The Ambassador will handle all service-, sales-a ...
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Senior UC Engineer
1 week ago
U3 Singapur, SingaporeKey Responsibilities · Responsible for user satisfaction on project deliverables. · Manage projects, engineering design of Avaya Call Center Infrastructure (Avaya CM, System Manager, Session Manager, Session Border Controller, Gateway and etc) · Manage the Telephony integration ...
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Customer Operations and Projects Lead
1 week ago
Job Responsibilities : · You will play a pivotal role within our Customer Advocacy department, spearheading the Customer Operations (Hardware) Technical Support team. This role involves overseeing day-to-day contact center operations and leading regional team members in executing ...
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after sales
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Position · YOUR WORK ENVIRONMENT · As part of the Supply Chain Department, we are looking for an After-Sales & Quality Administrator, responsible for Customer quality and after-sales service and operations of CELINE SEAO for all product categories (Leather Goods/ Ready To Wear/ ...
Manager, Service Fulfillment, Contact Center - Singapur, Singapore - United Overseas Bank
Description
Manage a team of contact center professionals to ensure seamless service delivery and customer satisfaction.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices.
Key responsibilities include:
Key requirements include:
UOB is a company with a rich history and a strong commitment to its values of Honorable, Enterprising, United and Committed.
