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    Duty Manager - Singapore - HOI HUP NOVENA PTE. LTD.

    HOI HUP NOVENA PTE. LTD.
    HOI HUP NOVENA PTE. LTD. Singapore

    3 days ago

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    Description
    Roles & Responsibilities


    Job Description & RequirementsWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your WorldTM at Courtyard by Marriott.



    JOB SUMMARY

    Duties and Responsibilities


    The Duty Manager is the representative of Senior Management and will be the first to be called if a guest is looking for a member of the management team.

    In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.

    Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may require further attention.

    Recognising the department's top performers. Establishing guest satisfaction and to be able to strengthen business relationships with guests.

    Ensure the continuous learning and growth of associates within the front office department and be able to identify future/potential leaders within the department.

    Perform other reasonable job duties as requested by Management for the efficient running of department and Hotel in general.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
    Tell employers what skills you have

    Front Office
    Leadership
    Property Management
    Housekeeping
    Inventory

    VIP
    Property
    Investigation
    Administration
    Opera
    Wellbeing
    Human Resources
    Diplomacy
    Customer Service
    Hotel Management
    Hospitality

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