Production Support Analyst - Singapore - SAKSOFT PTE LIMITED

SAKSOFT PTE LIMITED

Verified Company

Singapore

2 days ago

Posted by:

Wei Jie

beBee Recruiter

Experience: 3-5 Years

Role:
Production Support Analyst

Responsibilities:

Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool.
Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
Ensure all incidents and problems are proactively managed
Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
Collaborate with the development team in identifying issue resolutions and transitioning of releases into production environment.
Participate in DR/BCM activities or infrastructure related upgrade
Perform batch monitoring and scheduling of ad hoc batch jobs
Document support issues and solutions into knowledge base.
Degree in computer science/engineering or related disciplines
Excellent communication, interpersonal, analytical, and problemsolving skills
Proactive and able to work independently and with a team.
Good working knowledge with job scheduling using Control M
Working experience in Oracle SQL/PLSQL, Unix, Windows MS SQL, Informatica platforms is a MUST.
Knowledge of front to back operations, finance, risk and accounting will be added advantage