Senior Customer Care Specialist - Singapore - COMFORTDELGRO ENGINEERING PTE. LTD.

COMFORTDELGRO ENGINEERING PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Job Responsibilities & Duties

Attend to customers' requests for repair and servicing and make necessary recommendations.
Administer all documentation e.g. job card and use of SAP.
Assist customers in checking in their cars for repairs and servicing.
Promote customers' relations and ensure customers' satisfaction on all repair/servicing activities.
Ensure counters are neatly and properly maintained and 5S are practised.
Look out for any potential safety breaches and ensure workplan safety at reception.
Ensure customers are served promptly.
To make suggestions and improvements to current processes and contribute to innovation and productivity at workplace.
Monitor and ensure job status is updated promptly to customer.
To address conflicts between customers and staff.
To positively influence working culture at workplace and promote cooperation and collaboration.

Requirements:

Diploma/NITEC in Automotive Technology
3 years of customer service experience in automotive industry and 2 years in vehicle preventive/corrective maintenance.
Comprehension of basic technical problems and estimate servicing time required by workshop.
Experience in troubleshooting
Good communication skills and have the ability to relate to customers effectively
Possess excellent PR skills
Develop plans to complete repairs on time with colleagues
Identify work problems, evaluate options and implement solutions
Microsoft Office and preferably with SAP
Able to work independently with mínimal guidance