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    Assistant Technical Manager - Singapore - SPECTRUM AUDIO VISUAL PTE. LTD.

    SPECTRUM AUDIO VISUAL PTE. LTD.
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    Description
    Roles & Responsibilities

    Job Objective:


    • Lead and manage the Post-Sales team in accordance to company's standards and best practices to meet customer's requirements

    Core Responsibilities:

    · Lead and manage the Post-Sales team and its activities including the Customer Service Centre

    · Manage resources and assign engineers to fault tickets and/or Preventive Maintenance jobs

    · Oversee and manage fault ticket system and ensure all open tickets are closed

    · Plan relevant and appropriate trainings for engineers accordingly

    · Submit regular reports to the management

    · Provide quotation to customers as necessary

    · Provide solutions to engineers on technical matters

    · Assist in after sales services

    Education Qualification:


    • ITE/ Diploma in IT/Engineering/Audio Visual

    Optional Certification

    · Crestron CTI-P101, CTI-P201, Extron Control Professional (ECP), Extron Authorized Programmer (EAP)

    · Kramer Control System Designer (301), Kramer Control System Programmer (302)

    · Dante Level 1 & 2, Cisco CCNT, CCNA

    Experience:

    Mandate


    • Must have minimum 5 years of experience in System configuration, Testing & Commissioning for Audio Visual solution.


    • Must have minimum 2 years of experience leading a team.


    • Experience in some of the products like Videowall, LED & LCD Display, Digital Sound Processor (DSP), Amplifier, Speaker, videoconferencing, Audio Visual Switches.


    • Experience in similar renowned AV brands like Samsung, Crestron, Extron, BOSE, Ev, Poly, Cisco, Logitech, etc


    • Experience in Crestron, Extron, AMX, Kramer automation programming will be an added advantage


    • Experience in DSP programming will be an added advantage

    Tell employers what skills you have

    post-sales support
    Switches
    Designer
    Sales
    Preventive Maintenance
    Leadership
    Troubleshooting
    CCNA
    Technical Management
    AV
    Customer Service
    Commissioning
    Technical Support

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