Merchandise Operations Associate - Singapore - WILLIAMS-SONOMA SINGAPORE PTE. LTD.

WILLIAMS-SONOMA SINGAPORE PTE. LTD. Singapore

10 hours ago

Description

Roles & Responsibilities

POSITION: Merchandise Operations Associate
REPORTS TO: Merchandise Ops Lead

Job Description: Why you and why us?

Ever wonder who makes those item numbers you see on the websites and in the catalogs next to our products? That's us We are a non-phone support department that creates and maintains all the SKUs for WSI. We are looking for someone who can work independently has excellent communication skills, and can help the team meet their deadlines. Sets up and maintains foundation data for all Concepts across all Channels of WSI. Provides support for Merchants, Inventory Management, and Call Center. Compiles information for Backorder Reporting, and department's Weekly Re-Cap. Researches SKU issues raised by functional groups. E-commerce duties as directed by supervisor.

Our responsibility to the customer: Your day to day

Solve the problem efficiently: Quick with quality
Make it personal: Take ownership
Inspire customer loyalty: Give them a reason to come back
Listen Carefully: Be attentive
Empathize and show effort: Because we care

Essential Functions: The nuts and bolts

SKU set-up for all Concepts
Verification of SKU data accuracy in various operating systems
Creation/Maintenance of Item Master foundation information (Merchandise Hierarchy, Attributes, Differentiators)
SKU Maintenance (Price, Costs, Supplier, Freight, Descriptions)
Support and coordinate Merchants, Inventory Management, DC, and Call Center requests
Coordinate/Change/Confirm Shipping methods by working with Merchants and the DC
Maintain the Embroidery Thread Master/Seasonal Embroidery Program and load monogramming/personalization information on SKUs
Special projects as assigned E-comm work as directed

Qualifications: What you need to apply

Demonstrate time management, prioritization and multi-tasking skills
Ability to track items and work in multiple systems simultaneously
Ability to develop and maintain working relationships with cross-functional teams
Experience with Excel, Word, Outlook, Access
Retail background helpful
Previous experience in the Merch Ops Department preferred

Tell employers what skills you have

Outlook
Excellent Communication Skills
Troubleshooting
Product Design
Multitasking Skills
Catalogs
Administration
Information Technology
Merchandising
Attentive
Inventory Management
Freight
Operating Systems
Time Management
System Administration
Shipping
Call Center

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