Manager, Application Support - Singapur, Singapore - IHiS

IHiS Singapur, Singapore

4 days ago

Description

Responsibilities:

Provide level 2 application support, liaise with level 1 and level 3 support teams within IHIS and other organizations to resolve reported issues and incidents.

Work with level 3 support teams to fulfill service requests and change requests.

Document and track incidents, service requests, change requests and provide regular progress reports.

Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to production environment in accordance with project methodologies.

Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.

Conduct user requirement analysis for application enhancements. Support the team in defining project requirements, tracking and documentation.

Work with procurement team and vendors to procure necessary software and services.

Provide 24/7 primary application maintenance and support.

Requirements:

At least 5-8 years' experience in IT industry, inclusive of 2+ years' experience in application support and operations.

Good understanding of IT technologies, methodologies and processes including Software Development Life Cycel (SDLC) and Agile.

Experience in supporting web application and application integrations, supporting mobile applications will be an added advantage

Good track record in managing business users and working with support teams.

Strong analytical skills and ability to work independently.

Experience in healthcare industry is an added advantage.

Degree in Computer Science, Computer Engineering or equivalent.

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