- Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations as part of our Core Diagnostics (CRDx) division
- Provide Level I & Level II service (complex service interventions requiring more than 4 hours of labour)
- Installation of instruments, AbbottLink, and automation
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
- Assist with customer business reviews
- Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours
- Deliver basic customer operator introductory training post install or post hardware or software upgrade
- Perform basic technical coaching and training for Abbott Ambassadors
- Service Sales and Service Cost Management
- Spare parts and inventory management
- Timely submitting and update reporting system (eg. CMS Next)
- Comply to Abbott Quality and Regulatory Compliance and policies
- Any other tasks assigned by management from time to time
- Bachelor's degree in Medical Technology/Bioengineering or Electrical/Mechanical Engineering preferred
- Minimum 3 to 5 years' experience in Field Service Engineering. Prior experience in diagnostics/medical devices industry preferred but open to candidates from other relevant industries.
- Must be willing to be on standby after work hours/ work overtime to resolve service issues when arises
- Successful engagement with customers, specifically key stakeholders and lab staff
- Excellent product and industry knowledge, experience and process skills of the business functions service delivery
- Ability to identify and drive resolution of issues, technical expert for product line responsibility
- Excellent communication skills, experience in use of analytical tools and software
- Coaching and training skills
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Technical Service Specialist - Singapur, Singapore - Abbott
Description
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.
Responsibilities:
Requirements:
