- Partner with retail leadership to identify training priorities and develop tailored solutions
- Plan and deliver training programs for onboarding, sales, service, and more
- Collaborate with global teams to implement impactful initiatives locally
- Monitor training impact through store visits and coaching sessions
- Maintain training records and manage budgets
- 3+ years of experience in service training in the retail sector
- Experience in managing retail fields positions
- Strong communication skills in English, Malay, and Mandarin
- Ability to build positive relationships and solve problems creatively
- Proficiency in MS Office
- Adaptability to dynamic environments
- Strong attention to detail and time management skills
- Ability to work under pressure and collaborate effectively
- Forward-thinking and action-oriented mindset
- Excellent facilitation and presentation abilities
- Willingness to work weekends when needed
- Courage: Provides direct and actionable feedback, addressing issues openly
- Creativity: Generates unique ideas and adds value through original thinking
- Customer Focus: Devoted to meeting customer expectations and improving products/services
- Dealing with Ambiguity: Adapts well to change and uncertainty
- Drive for Results: Consistently achieves and exceeds goals
- Interpersonal Savvy: Builds effective relationships and handles various situations diplomatically
- Learning on the Fly: Rapidly learns and adapts to new challenges
- Strategic Agility: Foresees future trends accurately and develops breakthrough strategies
- Developing Direct Reports and Others: Provides challenging tasks and fosters individual growth
- Building Effective Teams: Fosters team spirit and encourages collaboration
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Manager, Retail Training - Singapur, Singapore - Tapestry
Description
At Tapestry, each person is encouraged to bring their uniqueness to the table to help us push boundaries and achieve great things. The company, home to renowned brands like Coach, Kate Spade New York, and Stuart Weitzman, was founded on unconventional ideas and a commitment to turning dreams into reality.
As a member of the Tapestry family, we are part of a diverse and innovative global brand house that values optimism and inclusivity. We are dedicated to driving business growth and talent development by identifying training needs, designing programs, and collaborating closely with retail leadership.
Primary Purpose:In this role, you will manage a team in South East Asia, focusing on enhancing retail staff skills and performance through targeted training initiatives.
Our Competencies for All People Managers:
Tapestry, Inc. is dedicated to hiring and nurturing top talent, embracing diversity, and providing equal opportunities for all. Employment decisions are based on qualifications and performance, without discrimination based on various protected characteristics.
