IT Support Specialist - Singapore - TELE-CENTRE SERVICES PTE LTD

TELE-CENTRE SERVICES PTE LTD

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

JOB OBJECTIVE / PURPOSE:

To assist the System Engineer in the following, but not limited to, areas:

Provide technical support to all end users.
Provide onsite technical support for designated clients and locations.
Maintenance of all hardware and software assets managed by the IT department.
Daily management of the IT Department.

RESPONSIBILITIES AND AUTHORITIES:

Computer (End User) Administration

Setup and configuration of new personal computers.
Resetup and configuration of existing personal computers.
Installation of BIOS updates for all personal computers which cannot be automated via the network management tools.
Setup of Management Approved Computer Peripherals (Managed Peripherals) such as printers, scanners, namecard readers etc, on end user computers.
Maintenance of computer resources such as hard disk, operating system etc.
To report all defective computers or components to the supervisor for replacement.

Software (End User) Administration

Installation of Management Approved Software (Managed Software).
Uninstallation of expired or unauthorised software.
Installation of upgrades/patches for all Managed Software which cannot be automated via the network management tools.

Network (End User) Administration

Management of end user network accounts such as changing of passwords, updating of personal profiles and access rights etc.
Ensure that end users adhere to regulations and guidelines as stated in all IT policies in their daily work routines.
Report all violations of regulations as stated in all IT policies to the supervisor and/or the immediate supervisor of the offending users.

Technical Support (End User)

Provide remote and onsite support for all technical issues originating from end user computers.
Provide remote and onsite support for all technical issues originating from all Managed Software installed on end user computers.
Provide onsite support for all technical issues originating from Managed Peripherals on end user computers or in common areas.
Provide remote and onsite support for end users who are experiencing difficulties in accessing computer or network resources.
Provide onsite support for all technical issues originating from end users of designated client locations.

Call Centre Administration & Support

Provide support for all technical issues originating from the end user equipments such as CallMasters and headsets.
Perform basic configurations for new and existing call centre services, inclusive and not limited to the following:
VDN
Vector
Hunt Group
Station
Agent ID
Perform administrative duties for the Voice Logger such as cleaning of tape drive, changing of new tapes etc to ensure smooth operation for the recordings of live calls.
Provide administrative support to end users who require the changing of tapes for listening of archived call recordings.

Daily Administrative Duties

Preparing and updating of technical documentations as designated by the supervisor.
Assist in all scheduled or adhoc maintenance duties as designated by the supervisor.
Assist in the tracking of all hardware and software assets managed by the department.
Participate in evaluation of new technologies as designated by the supervisor.
Performing of other ITrelated duties as assigned by the supervisor or the manager.

REQUIREMENTS:

- *IT-related Diploma or equivalent/professional qualification in Information Technology.
- *- 2 year's experiences or fresh graduates.