- An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services.
- Making outbound customer engagements.
- Handling webchat queries.
- Responding to customer emails and SMSs.
- Handling Inbound calls.
- Achieving set performance KPIs.
- Updating and recording customer info in CRM.
- Informing TL of any anomalies or trends noticed via general activity.
- Conflict resolution.
- Attending and participating in team meetings with TL & agents.
- Attending coaching, training and OOOs with TL &/or QA.
- Sharing wins & loses with team.
- Developing skills and ability to achieve KPIs.
- Call Quality compliance as per the defined parameters.
- Completing adhoc tasks or campaigns as required by the Contact Centre.
- Follow up with web enquiries & qualify as Hot/Warm web Leads.
- Follow up with existing leads across multiple stages to support counsellors drive conversions.
- Make outbound calls to prospective customer leads to qualify opportunities for the student placement counsellors.
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SEARCH INDEX PTE. LTD. SingaporeCall Centre Exp · - Office Hour / 5 Days Work Week including Weekends · **Responsibilities**: · - Handle inbound and outbound calls · - Proper recording of conversation with customers in the call centre system · - Achieve individual and team key performance indicators (KPI) set b ...
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SEARCH INDEX PTE. LTD. Singapore**Call Centre**: · - **Office Hour / 5 Days Work Week (including weekends)**: · - **CBD** · **Responsibilities**: · - Handle inbound and outbound calls · - Proper recording of conversation with customer in the call centre system · - Achieve individual and team KPI set by the mana ...
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TOSS-EX PTE. LTD. Singapore**Call Centre Officers / CCTR Officers (36 Headcounts)** · We have received industry recognitions for customer service excellence and innovation, with numerous wins in the CCAS (Contact Centre Association of Singapore) Regional Contact Centre Awards. Most notably, we won 6 Golds ...
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SEARCH INDEX PTE. LTD. Singapore**Call Centre / Customer Service / Hospitality Exp**: · - **No Exp Welcome - Training Provided**: · - **5 Days Work Week / Office Hour / Able to work on Weekend** · **Responsibilities**: · - Handle inbound calls · - Address customers' enquiries · - Follow up on escalated cases an ...
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RW CRUISES PTE. LTD. Singapore**Responsibilities**: · - Involving booking processes and cabin allotments. · - Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued. · - Understanding and striving to meet or exceed call centre metric ...
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SIMBA TELECOM PTE. LTD. SingaporeWe are looking for Individuals who have a desire to help resolve issues over the Phone. Ability to "smile" thru the Phone is an important Pre-requisite. · - Handle customer service hotline and provide excellence customer experience · - Resolve customer queries efficiently and esc ...
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Call Centre Officer
2 days ago
RECRUIT LYNC PTE. LTD. Singapore**Info can be shared ATM: -** · - Basic UP $$2.2K (With Relevant Exp) · - 5.5 Days office hours · - Ubi · **Your Responsibilities: -** · - Attend to customers' phone enquiries and calls deployment · - Provide service reservations · - Coordinate breakdown site services for custome ...
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RECRUITPEDIA PTE. LTD. Singapore**Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East · - easil ...
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SEARCH INDEX PTE. LTD. Singapore**Call Centre Experience**: · - **Office Hour / 5 Days Work Week (including weekends)** · **Responsibilities**: · - Handle inbound and outbound calls · - Proper recording of conversation with customer in the call centre system · - Achieve individual and team KPI set by the manage ...
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WSH EXPERTS PTE LTD SingaporeJob Description & Requirements · i) To conduct surveillance on online platforms. · ii) The officer shall compile reports for review to the authority · iii) Respond to the feedback and assign Teams to follow up · iv) Proper Maintenance for Call records · Job Requirements: · Famili ...
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Call Centre Officer
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ELEC-PRO TECHNOLOGY PTE. LTD. Singapore**Responsibilities**: · 1) Handling calls from customers on the fault reported on system · 2) Liaise with the respective maintenance team to resolve the fault reported · 3) Ensure fault reported are recorded, followed up and resolved within service benchmark · 4) Maintain the Cal ...
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RECRUITPEDIA PTE. LTD. Singapore**Our client is an MNC, one of the leading players in the Insurance sector. Due to business needs, they are now recruiting a Telemarketing Executive (1 year contract) to be part of their team for ongoing transformation projects. They are located in the Town - easily accessible. · ...
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Call Centre Officer
1 week ago
SNAPHUNT PTE. LTD. Singapore**The Role** · Your Responsibilities will include: · - To attend to customers' phone enquiries and calls deployment · - To provide service reservations · - To coordinate breakdown site services for customers · - To update customers' database in system · - To perform other ad-hoc ...
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NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD Singapore**Position Summary · The NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company's products and services. · As part of this team, he/she will contribute significantly to the overall s ...
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Command Centre Officer
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WSH Experts Pte Ltd SingaporePublished- May 20, 2023- Location- Singapore, Singapore- Job Type- Full-time**Description**: · Job Description & Requirements · i) To conduct surveillance on online platforms. · ii) The officer shall compile reports for review to the authority · iii) Respond to the feedback and a ...
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Command Centre Officer
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WSH Experts Pte Ltd SingaporePublished- August 11, 2023- Location- Singapore, Singapore- Job Type- Full-time**Description**: · **Job Description & Requirements**: · i) To conduct surveillance on online platforms. · ii) The officer shall compile reports for review to authority · iii) Respond to the feedback a ...
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Command Centre Officer
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CVISTA HR CONSULTING PTE. LTD. SingaporeResponsibilities: · - Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team. · - Record all feedback and incidents reported to Command Centre onto the Daily Report. · - Check and monitor the smooth running of ...
Contact Centre Officer - Singapore - timesjobs
Description
###Position: Contact Centre Officer Marketing
Location: Singapore, Singapore, Singapore
Employment Type: Full Time
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We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.
As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other.
We are innovators, driven by the needs of our customers and deep data insights.
Our 5,000 team members based around the world understand that our services change lives not only of our customers, but their wider communities.
By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.
The position forms an important part of the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others).
The key focus of the role is to engage with potential and existing customers through telephone calls, online chat, and social channels in order to identify genuine sales leads for delivery to, and conversion by, our local Student Placement Counsellors.
In addition to this there is a strong focus on providing a high quality customer experience while proactively offering and selling additional Value Added Services.
This position must provide excellent sales and customer service to prospective customers via all channels operated within the contact centre, whilst building and maintaining the leads management database.
### General ActivitiesKey Performance Area
### Operational Performance
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