IT Support Engineer - Singapore - CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD.

CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Our Client, in the
IT Industry located in the
Central has opening for **IT Support Engineer

Responsibilities:

Responsible for breakfix support for IT related equipment
Support the project manager(s) and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation.
Supports new projects, OS installations, upgrades, patches and creation of documentation
Setting up new users' accounts, profiles and dealing with password issues
Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to establish workflow
Perform root cause analysis, repairing system software, troubleshooting performance issues, OS configuration and hardware failures
Perform preventive and corrective maintenance works as scheduled Responding within agreed time limits to callouts
Ensure an efficient tracking system of all paperwork
Review and conduct impact analysis of IT infrastructure requirements and issues
Provide support for customer calls to ensure SLAs are kept and identify potential relationship disturbances.
Keep management informed by tracking incidents and customer requests and escalate if necessary
Analyze customer satisfaction, identify, manage and help resolve IT related issues that negatively influence the relationship to the customer
Work within a team environment to ensure availability of customer's servers with significant business or IT impact

Requirements:

Working knowledge in experience with WINTEL servers and Microsoft Operating-Systems
Basic knowledge of Router configuration, Network and Printer setup, Secure WIFI setup
Understanding of/and commitment to IT as a service function and business enabler
Knowledge should extend through operating System Support, Server Virtualization, server builds, basic network troubleshooting
Knowledge in cloud platforms such as Microsoft Office365 and Azure would be preferred Knowledge in using reporting tools would be preferred
Minimum 2year experience in an IT position Diploma in Computing, Computer Science or Computer Engineering or Equivalent

the
FOLLOWING FORMAT to facilitate the short listing process;
Attachment of
CV's in
MSWORD FORMAT

Resumes please
INCLUDE:

Personal Particulars
Education background
Work experiences in point forms
All Reasons for leaving
Current and Expected salary
Date of availability / Notice Period

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Kyan Hou Shenglong

Reg No:
R1435754
**EA No: 19C9570