Helpdesk Support Specialist - Singapore - JOBSTER PRIVATE LTD.

JOBSTER PRIVATE LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Scope:

As a Helpdesk Support Specialist, you will get to:

Monitor and observe system alerts or out of the normal system behaviours.
Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
Manage the life cycle of incident tickets from creation, update, escalation to closure.
Review and verify the accuracy of operational scripts. Suggests areas of improvements.

EXPERIENCE AND SKILLS NEEDED:

Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.

Able to follow documented work instructions and procedures.

Good written and verbal command of written English.