Key Account Manager - North-East Singapore - Bollore Logistics Asia Pacific

Bollore Logistics Asia Pacific

Verified Company

North-East Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

About the role

The Key Account Manager is responsible for managing the activities of Bollore Logistics Singapore for prestigious luxury fashion brands on Freight Forwarding and Logistics (distribution center, e-commerce, and last mile).

Your main objectives will be to:

Ensure the satisfaction of the clients
Maintain the highest quality of service
Develop the business
Promote sustainability and innovation
Bring value to the clients

You are expected to take all initiatives, in liaison with our Logistics and Operations teams, that would bring value to the clients.

What you will be doing

Client relationship

Be the main point of contact for customer escalation
Lead client meetings and regular business reviews
Seek feedback, maintain quality of service, and drive continuous improvement

Operational management

Followup closely accounts' activity
Develop internal and client network to drive accounts' agenda
Ensure P&L is in line with budget expectation
Identify and develop business opportunities in both existing and new customers
Ensure smooth coordination with all parties involved on the account: clients, sales, operations, solutions, innovation, sustainability, finance, other countries, regional office, top management
Promote operational excellence
Drive strategic initiatives on sustainability, innovation, and automation
Provide adequate solutions in both Freight Forwarding and Logistics

Business development

Drive strategic initiatives on sustainability, innovation, and automation
Provide adequate solutions in both Freight Forwarding and Logistics
Identify and develop business opportunities in both existing and new customers

Team management

Directly manage a team of Sales Supports
Ensure smooth coordination with all parties involved on the account: clients, sales, operations, solutions, innovation, sustainability, finance, other countries, regional office, top management

Requirements:

Bachelor's degree and above
At least 5 years' experience in a dynamic MNC environment
Prior experience in Freight Forwarding and/or Logistics
Strong communication and interpersonal skills, from ground level to top management
Problemsolving skills with reactivity and adaptability to new challenges
Customercentric mindset
Entrepreneur: strategic mindset, selfdriven and goaloriented
Prior experience in Key Account Management
Prior experience in endtoend supply chain (planning, manufacturing, distribution, ecommerce)
Prior experience in Luxury Fashion or Retail industry
Exposure to sustainability and/or data agility