Jobs

    ServiceNow ITSM Developer - Singapore - HADRON GBS PTE. LTD.

    HADRON GBS PTE. LTD.
    HADRON GBS PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Responsibility:

    Ø Monitor health, usage, and overall compliance of ServiceNow CSM and its applications.

    Ø Assist in building and maintaining internal technical documentation, manuals, policies, and processes.

    Ø Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.

    Ø Coordinate application and platform upgrades.

    Ø Develop systems integrations and process automation.

    Ø Configure and maintain SLA, catalog items and their associated workflows.

    Ø General support, administration, and maintenance of ServiceNow platform and associated applications.

    Ø Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

    Requirements:

    Ø Experience Administration of the ServiceNow platform ITSM, CSM, FSM and with knowledge of ITOM

    Ø setup FSM/CSM configuration, Configure Work Order, Asset and CSM/FSM integrations scenarios and CSM/FSM Performance Analytics Dashboard

    Ø Experience with workflow, business rules, (Java)scripting, UI actions, Web Services, integrations on ServiceNow.

    Ø Experience in implementation, configuration, and maintenance of the ServiceNow Platform.

    Ø Excellent understanding and experience of Omni-Channel, agent workspace, customer central, Case management.

    Ø Proven ability to work independently and as a team member and eager to learn new skills/technologies.

    Ø Good organizational, multi-tasking, and time-management skills

    Tell employers what skills you have

    IT Service Management
    Process Automation
    ITSM
    Enterprise Application Intergration
    System Integration
    Workflow Analysis
    Administration
    Workflow Management
    ITIL
    ServiceNow

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