Jobs

    Front Desk Assistants(Ang Mo Kio, Many Vacancies) - Singapore - OAKTREE CONSULTING

    OAKTREE CONSULTING
    OAKTREE CONSULTING Singapore

    2 days ago

    Default job background
    Description
    Roles & Responsibilities

    Outbound Call Associate


    • Proactive contact and engage customers to gather critical information through survey activities


    • Meet and achieve the individual and company's key performance indicators


    • Acquire a strong knowledge of the products and services, culture and processes


    • Provide quality customer service and prompt follow-up to customers over the phone and/or email


    • Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solution


    • Resolve customer queries efficiently and escalate issues promptly


    • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance


    • Other duties as assigned by Team Lead and/or Branch Head

    Front Desk Floater – Customer Service Associate


    • Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.


    • Proactive manage all front desk duties over the counter, phone and email


    • Identify, profile and tier customers to the types of services that are relevant to their needs


    • Ensure smooth customer transactions at all times and provide quality customer services


    • Perform administrative duties, manage appointments and register customers


    • Prepare room logistics and necessary materials


    • Other duties as assigned by Team Lead and/or Branch Head

    Requirements


    • Diploma / NITEC / GCE 'O' Level or equivalent

    • Minimum C5 for English O level

    • Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

    Special Knowledge or Skills:

    • Pleasant disposition with good communication skills

    • Fluency in a second language

    • Computer literate and good typing skills

    Please submit resumes to with the following details in MS Word format:

    Position applying for

    Current remuneration

    Expected remuneration

    Notice period

    John Goh Meng Chye

    EA License No : 06C4642

    EA Reg No : R1102621

    We regret that only shortlisted candidates will be notified.

    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Financial Management
    Interpersonal Skills
    Ships
    Supervisory Skills
    Vessel Operations
    Data Entry
    MS Word
    Good Communication Skills
    Freight
    Communication Skills
    Customer Satisfaction
    Statistics
    Team Player
    Microsoft Word
    Customer Service
    Disposition
    Shipping
    Customer Service Experience
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