ServiceNow Technical Consultant - Singapur, Singapore - CloudGo

CloudGo Singapur, Singapore

5 days ago

Description

Job Description

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Technical Consultant.

As a Technical Consultant, you will be supporting projects deploying Service Now-based solutions for CloudGo clients globally.

As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.
Other companies give you a job. We give you opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Requirements

Work on assigned activity/task with other team members in the project and own a distinct aspect of the project
Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
Must have strong knowledge on ServiceNow fundamentals, configuration & scripting.
Work collaboratively with the team & project manager to deliver assigned work on time
Maintain an effective and proactive follow-up & updates with stakeholders
Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc.
Configuring, developing and testing solutions on the platform to meet business requirements
Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients
Working with our process owners to identify opportunities for improvement
Engage with clients to provide advice to solve problems & create value
Coordinate training & workshop
Collaborate with the project team to deliver the project efficiently
Educating our users on how to use the platform best
Assisting our Business Analysts and Senior Developers and providing ad hoc support to the Team where required
Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification

Basic requirements

years of IT experience
Sound ServiceNow knowledge
Sound Javascript knowledge
Openness to travel
Tertiary education preferred

Professional qualifications and education requirements

At least two years of work experience in ServiceNow projects
ServiceNow admin certification (CSA)
ServiceNow certified application developer (CAD), will be a plus
Excellent problem solving & communication skill
Embrace design thinking

Requirements
Investigate, document, and analyse key client organisational processes Work collaboratively with the project management team to determine required resources and create realistic timelines Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction Coordinate and execute client training Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc Contribute to the development of a strategic vision for product development and enhancement Design and architecture solutions in appropriate platforms Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements Providing advice to customers regarding industry best practices and process methodology Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance. Provides help to management, including hiring and training, and keeps control updated on team performance. Own a distinct aspect of project delivery Conduct training & workshops Basic requirements 5-7 years of professional experience Expert ServiceNow knowledge Sound JavaScript knowledge Openness to travel Tertiary education preferred Professional qualifications and education requirements Extensive work-experience in ServiceNow projects Integration project experience ServiceNow admin certification (CSA) ITSM Experience Excellent problem solving & communication skill Team lead & project management skill Embrace design thinking Additional preferred skills ITIL Foundation Certified ServiceNow certified application developer (CAD) ServiceNow certified implementation specialist (CIS)

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