Network Engineer(Datacenter, Level 2) - Singapore - GK CONSULTING PTE. LTD.

GK CONSULTING PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Our client is a multinational technology and solution provider operating across 200 countries. In Singapore, their core business solutions include cybersecurity, applications, workplace, cloud, data center and networks. They are looking for a Network Engineer to join the team.

Key Responsibilities:

Provides second-level support to all incidents, and requests and identifies the root cause of incidents and problem
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
Identifies, investigates, and analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Work in 24/7 rotation shift to ensure maximum network uptime
Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
Coaches Service Desk and L1 teams for technical and behavioral skills
Identifies problems and errors before they impact a client's service
Leads and manages all initial client escalation for operational issues
Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items

Requirements:

At least 3-5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
Strong experience in Cisco data center technologies including Cisco Nexus environment, security firepower, ASA firewall, FortiGate firewall, and Cisco ISE
Experience with Cisco Nexus technologies including Virtual Port Channels (VPC) and Virtual Device Contexts (VDC)
Knowledge of network security, load balancing and optimization technologies
Knowledge in Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto or Checkpoint firewall is preferred.

Tell employers what skills you have

Switches
Change Management
Data Center
CCNP
Administration
Routing
Wireless
Logging
Service Desk
ASA
Routers
WAN
Network Security
Checkpoint
Firewalls

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