Staff Support Account Manager - Singapore

We make work better for everyone – including our own employees. At ServiceNow we know that best work happens when our employees live their best life and share their unique talents so we do everything we can to make that possible for our employees.
Win as a Team is part of our culture and aspire to wow customers . We stay hungry humble focus on creating belonging Sustainability inclusivity and diversity are key focus areas within business framework so transparency equity accountability deliver meaningful measurable change.We approach distributed world of work with flexibility trust Work personas categories assigned ServiceNow employees depending nature their work assigned location We strive create accessible inclusive experience all candidates If require reasonable accommodation complete any part of application process unable use online application need alternative method apply contact assistance For positions requiring access controlled technology subject export control regulations including U.S Export Administration Regulations EAR ServiceNow may required obtain export control approval government authorities certain individuals All employment contingent upon obtaining any export license or approval relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license Job Description What you expect us At ServiceNow know that best work happens when our employees live their best life and share unique talents , Win as a Team part culture aspire wow customers Stay hungry humble focus creating belonging Sustainability inclusivity diversity key focus areas within business framework ensure transparency equity accountability deliver meaningful measurable change.Acting central point contact SAM drives incident problem resolution coordinating cross-functional teams timely effective outcomes Serve customer advocate providing regular service reviews operational summaries updates drive communication high-priority issues ensuring world-class customer satisfaction Confidently present stakeholders levels C-suite executives Deliver value solutions understanding aligning Service applications features benefits relating customer needs Serve primary customer liaison escalation point business-critical issues Lead regular service reviews executive updates ensuring clear communication incidents changes performance reference mandatory upgrades patches security requirements Manage report SLA performance driving corrective action continual service improvement Proactively identify mitigate service risks using industry-leading management tools trend analysis Align solutions delivering measurable value Coordinate cross-functional teams timely resolution cases problems changes Qualifications To successful role need someone who has Experience high-tech environments specialising ITSM large global organisations leveraging ITIL practices complex global deployments Proven track record services support management strong project leadership creative problem-solving resolve complex issues yrs experience years years dealing technical support teams Working knowledge ITIL incident problem release management processes procedures Willingness provide support outside standard hours weekends required Excellent written oral communication skills Growth collaborative mindset Desirable Skills Experience Project Management capabilities principles Service delivery account experience Additional Information Work Personas Approach distributed world of through flexibility trust Learn more here Equal Opportunity Employer All qualified applicants receive consideration employment without regard race color creed religion sex sexual orientation national origin nationality ancestry age disability gender identity expression marital status veteran status protected law In addition qualified applicants arrest conviction records will considered employment legal requirements Accommodations Strive create accessible inclusive experience all candidates If require reasonable accommodation complete any part of application process unable use online application need alternative method apply contact assistance Export Control Regulations Positions requiring access controlled technology subject regulated laws ER Servicesnow may be obtained necessary approvals certain individuals Employment contingent upon obtaining necessary licenses or approvals relevant regulatory bodies From Fortune 2025 Fortune Media IP Limited Rights reserved used under License.

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