Reservations Trainee - Singapore - Shangri-La Group

    Shangri-La Group
    Shangri-La Group Singapore

    1 day ago

    Full time
    Description
    • To have an overview of the structure, roles and responsibilities in the Reservation Department.
    • To understand all Reservations Policies and Procedures.
    • To learn thoroughly the Resort's product such as the various room types, room packages, resort facilities, Shangri-La Circle & Reservation's Standard Operating Procedure On the billing instructions.
    • To know about ISG & OTAs report handling processes:
    • Opera system
    • Book360
    • SynXis
    • To understand about the telephone call procedure, ethical and Standard Operating Procedures.
    • To understand about the Room quotation procedures via calls or emails
    • To understand on how to handle Airport transfer arrangements.
    • To understand the how to operate the systems and their code:
    • Opera system
    • Book360
    • To understand the processes to handle special request such as room decoration, storage of medication or special food items.

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