Senior Team Lead - Singapore - NTT Singapore Pte Ltd

    NTT Singapore Pte Ltd
    NTT Singapore Pte Ltd Singapore

    22 hours ago

    Full time
    Description

    The Senior Team Lead, Business Process is a developing management role, responsible for building the business case for business processes and leading the governance of process performance and process change.

    This role plays a crucial role in evaluating and enhancing company business processes to achieve operational excellence and support organizational objectives.

    This senior team lead role is responsible for managing a team who is accountable for less complex processes from end-to-end which includes implementation, maintenance, and improvement of such process(es).

    Key responsibilities:

    • Leads the development and documentation of an end-to-end process and related policies.
    • Identifies innovative solutions and best practices to enhance business processes and drive operational excellence.
    • Manages the design and implementation of new and improved processes that align with business objectives.
    • Ensures that processes are documented, standardized, and communicated to stakeholders.
    • Oversees the analysis of existing processes to identify areas for optimization, efficiency improvement, and automation.
    • Contributes to the development of an end-to-end strategy that links to the company objectives.
    • Manages the reporting of process status, related KPI's and progress to business stakeholders
    • Manages the facilitation, resolution of escalation of cross functional issues.
    • Oversees change initiatives related to process improvement, managing communication, training, and stakeholder engagement.
    • Overcomes resistance and ensures successful adoption of new processes.
    • Supports a team of business process professionals, guiding their development and growth.
    • Leads process improvement projects, defining project goals, scope, milestones, and resource allocation.
    • Ensures that process changes adhere to quality standards, compliance requirements, and regulatory guidelines.

    To thrive in this role, you need to have:

    • Knowledge on processes and up and downstream impact of process steps.
    • Ability to make decisions fast and establish rules towards proper business management.
    • Strong analytical skills and the ability to identify process bottlenecks and improvement opportunities.
    • Project management expertise, including project planning, execution, and stakeholder management.
    • Good communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
    • Proficiency in process mapping, documentation, and workflow design.
    • Familiarity with process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
    • Data analysis capabilities to interpret KPIs and make data-driven decisions.
    • Ability to align process improvements with organizational goals.
    • Strong problem-solving abilities and a proactive approach to finding solutions.
    • Developing ability to lead and mentor a team of business process professionals, guiding their development and growth.
    • Relevant change management expertise to successfully navigate and lead process changes within the organization.

    Academic qualifications and certifications:

    • Bachelor's degree or equivalent in Business or related field.
    • Project Management certification preferred.
    • Six Sigma or Lean or equivalent type certification preferred.

    Required experience:

    • Solid experience in business process improvement, process reengineering, or related roles within the IT services industry.
    • Developing experience in managing teams and driving strategic process initiatives.
    • Solid experience in constructing business process methodology toolbox.
    • Solid experience in project management methods such as Scrum or Waterfall.
    • Solid work experience combined with functional knowledge of workstreams.
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