- Supervise, motivate and a lead the Team of Employee Administration and Payroll Specialists.
- Conduct team performance evaluations assessed against industry standards of speed and cost.
- Oversee end to end HR service delivery processing including onboarding, job changes, offboarding, payroll and benefits administration.
- Monitor the quality of the service delivery identifying areas for improvement and increased operational efficiency,
- Ensure compliance with the local labor law and corporate policies
- Ensure that service delivers a positive employee experience by providing prompt, accurate and helpful support to employees and managers.
- Ensure all HR Administration processes handled by DBS incorporate appropriate control mechanism, including 4-eye-check, data protection and compliance tasks.
- Act as first point of contact for escalations.
- Manage the third-party connections with payroll and other services providers.
- Manage the relationships with the main stakeholders among People Function and Finance.
- Monitor the workload and ensure the resources to provide Service Delivery on the expected level.
- Previous Managerial experience
- Background in service delivery.
- Commitment to service excellence.
- Ability to engage and influence team members.
- Experience with process engineering/re-engineering.
- Strong communication, collaboration, facilitation and influencing skills with ability to interface across shared services functional areas and HR at all levels.
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Employee Services Lead - Singapore - confidential
Description
Responsibilities:
Competencies and skills:
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Technology Services Lead
Only for registered members Singapore
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Center Services Lead
Only for registered members Singapore
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HR Services Lead
Only for registered members Singapore
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Client Services Lead
Only for registered members Singapore
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Lead, People Services
Only for registered members Singapore
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Technical Service Lead
Full time Only for registered members Singapore
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Service Center Lead
Only for registered members Singapore
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Service Operations Lead
Only for registered members Singapore
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Service Delivery Lead
Only for registered members Singapore
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Service Team Lead
Only for registered members Singapore
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Service Account Lead
Only for registered members Singapore
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Technical Service Lead
Only for registered members Singapore
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Service Delivery Lead
Only for registered members Singapore
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Infra Services Lead
Only for registered members Singapore
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IT Service Management Lead
Only for registered members Singapore
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Service Team Lead
Only for registered members Singapore
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Technical Service Lead
Full time Only for registered members Singapore
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Service Operations Lead
Only for registered members Singapore
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Lead, People Services
Only for registered members Singapore
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Technical Service Lead
Only for registered members Singapore
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Service Ambassador Lead
Only for registered members Singapore