Employee Services Lead - Singapore - confidential

    confidential
    confidential Singapore

    5 days ago

    Full time
    Description

    Responsibilities:

    • Supervise, motivate and a lead the Team of Employee Administration and Payroll Specialists.
    • Conduct team performance evaluations assessed against industry standards of speed and cost.
    • Oversee end to end HR service delivery processing including onboarding, job changes, offboarding, payroll and benefits administration.
    • Monitor the quality of the service delivery identifying areas for improvement and increased operational efficiency,
    • Ensure compliance with the local labor law and corporate policies
    • Ensure that service delivers a positive employee experience by providing prompt, accurate and helpful support to employees and managers.
    • Ensure all HR Administration processes handled by DBS incorporate appropriate control mechanism, including 4-eye-check, data protection and compliance tasks.
    • Act as first point of contact for escalations.
    • Manage the third-party connections with payroll and other services providers.
    • Manage the relationships with the main stakeholders among People Function and Finance.
    • Monitor the workload and ensure the resources to provide Service Delivery on the expected level.

    Competencies and skills:

    • Previous Managerial experience
    • Background in service delivery.
    • Commitment to service excellence. 
    • Ability to engage and influence team members.
    • Experience with process engineering/re-engineering.
    • Strong communication, collaboration, facilitation and influencing skills with ability to interface across shared services functional areas and HR at all levels.

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