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Warranty Claims Project Management - Singapore - RECRUIT EXPRESS PTE LTD
Description
Roles & ResponsibilitiesSalary: up to $ month completion bonus
Duration: 1 year contract
Working Days & Hours: Mon-Fri Office Hours
Location: Lakeside
Job Description:
Warranty Claim Processing
•Manage and process regional claims submitted by six service partners from Sri Lanka, Taiwan and Thailand
•Review and verify claim documents for accuracy and completeness.
•Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
•Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
•Assist the Customer Care Centre by expediting the ordering and delivery of critical parts to Distributors/Service Partners, ensuring prompt restoration and functionality of engines/equipment.
Communication and Coordination
•Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
•Communicate effectively with service partners to gather any missing information or documentation required for claim processing and
•Coordinate with internal departments such as Customer level 2 support, Warranty and Sales to facilitate claim processing and resolution.
Documentation and Reporting
•Maintain an organized and up-to-date database of warranty claims, including claim status, approvals, rejections, and pending.
•Generate monthly report on warranty claims amount to Germany.
•Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
Order Management
•Generate and assign internal job numbers to warranty, commissioning jobs and corrective actions claims for tracking and reference purposes.
•Raise Purchase Requisition and coordinate with Purchasing Team to ensure timely processing and issuance of purchase order to service partners.
•Receive invoices from service partners for warranty-related parts and labor claims.
•Perform goods receipt in SAP system to confirm receipt of items and initiate payment processing to Finance Team.
Continuous Improvement
•Seek opportunities to improve the warranty claim process to enhance overall customer satisfaction.
•Propose and implement solutions to streamline workflows, reduce errors, and improve efficiency in warranty claim processing.
Job Requirements: Min Degree in Accountancy / Business or similar w min 5 yrs of relevant experience in warranty administration, customer service, or administrative roles.
Interested candidates, please submit your resume to:
Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R
Tell employers what skills you haveWarranty Administration
Sales
Healthcare
Purchasing
Customer Care
warranty claims
Procurement
SAP
Warranty
Customer Satisfaction
Regulatory Requirements
Customer Service
Commissioning
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