Service Desk Engineer - Singapur, Singapore - U3

U3 Singapur, Singapore

5 days ago

Description

Perform Level 1/2 diagnosis and resolution of incidents / requests raised

Log and track customer system problems, incidents, issues, requests and queries raised by users

Ensure all issues are prioritized and resolved within SLA standards

Perform incident closure, verifying problem resolution with users and documenting resolution procedures

Handle calls / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to IT

Liaise with other support teams as required to resolve requests / issues in a timely manner

Perform monthly activities as per the standard operating procedures

Degree in computer science, engineering or equivalent

Ability to multi-task, take initiative and work independently with multiple stakeholders

At least 1 to 3 years of working experience in helpdesk support/call center environment is preferred

Good working knowledge on service desk ticketing system, telephony system, email, online chat, service support processes

Good working knowledge on other IT domains, including software, hardware, servers, and network operations

Knowledge in these areas: MacBook and Windows machine/applications troubleshooting ServiceNow and JIRA ticketing systems Windows OS 10 and 11 Microsoft Office and Atlassian applications Antivirus / Encryption Office365 / Azure AD experience will be beneficial

Service Desk Engineer

1 week ago

Tate Asia Singapore

**Service Desk Engineer** · **SUMMARY**: · - Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ...
Service Desk Engineer

1 week ago

JOBSTER PRIVATE LTD. Singapore

**Role: Service Desk Engineer** · **Shift pattern**:5 days rotating working hours · - Monday - Friday: 8am - 5pm / 12.30pm - 9.30pm o Sat/Sun: 8am - 6pm / 9.30am - 9.30pm · - Note: All roster scheduled extra working hours will be given off in lieu. All ad-hoc extra working hours ...
Service Desk Engineer

6 hours ago

LEGATCY RECRUITMENT PTE. LTD. Singapore

**Service Desk Engineer (L2 skillset)** · **Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Wind ...
Service Desk Engineer

5 days ago

LEGATCY RECRUITMENT PTE. LTD. Singapore

**Service Desk Engineer (L2 skillset) · **Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Window ...
Service Desk Engineer

1 week ago

Rapsys Technologies Singapore

Provides 24x7 Service Desk support as defined by first response/Tier 1 support. · including hardware/software, passwords, and printer problems. · - Be required to perform 24 X 7 shift work in support of operational IT related mission/after · duty hours on call/emergency requireme ...
Service Desk Engineer

3 days ago

LEGATCY RECRUITMENT PTE. LTD. Singapore

**Service Desk Engineer (Level 2 Support)** · **Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and ...
Service Desk Engineer

6 days ago

Rapsys Technologies Singapore

**Responsibilities**: · - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. · including hardware/software, passwords, and printer problems. · - Be required to perform 24 X 7 shift work in support of operational IT related mission/after · duty hours o ...
Service Desk Engineer

2 days ago

Smart Information Management Systems Pte Ltd Singapore

A- Posted by · - Anusha Ganta- Senior Talent Acquisition Specialist Excellent opportunity for Service Desk Engineer role · Understanding of desktop, laptop and printer and TCP /IP networking · - Vendor interaction (laptops / desktops) for repair and replacement of parts · - Knowl ...
Service Desk Engineer

4 days ago

Thatz International Pte Ltd Singapore

**Service Desk Engineers** · Job Title: Service Desk Engineer · Work Location: Central Area, Singapore · **About the Job** · **Primary Responsibilities**: · 2. Follow up, as well as, close all the incidents/issues/requests accordingly. · 3. Immediately report and support producti ...
Service Desk Engineer

1 week ago

U3 Infotech Pte Ltd. Singapore

**Role**: Service Delivery Engineer · Facilitate and provide technical / event supports for the Classroom, Lab, meeting room and other areas that have Audio Visual system. · To oversee the day-to-day teaching facility operations, which include loan of portable devices, accessory ...
IT Desk Support Engineer

6 hours ago

SMART FORTE CONSULTING LLP Singapore

To assist all our users with any logged IT related incident. · - Carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. · - To escalate incidents to other support teams where necessary. · - To accurately rec ...
Service Desk Engineer

2 days ago

Smart IMS Singapore

Excellent Interpersonal with the ability to communicate (both verbally and written) and interact effectively at all levels · Understanding of desktop, laptop and printer and TCP /IP networking · Vendor interaction (laptops / desktops) for repair and replacement of parts · Knowled ...
IT Desk Support Engineer

1 week ago

SMART FORTE CONSULTING LLP Singapore

To assist all our users with any logged IT related incident. · - Carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. · - To escalate incidents to other support teams where necessary. · - To accurately rec ...
Service Desk Engineer

1 week ago

Rapsys Technologies Singapore

Provides 24x7 Service Desk support as defined by first response/Tier 1 support. · - Be required to perform 24 X 7 shift work in support of operational IT related mission/afterduty hours on call/emergency requirements. · - Shift work is required. · - Analysing · - Delivering Resul ...
Service Desk Engineer

6 hours ago

Page Personnel Singapore

Permanent opportunity with a renowned firm · - Opportunity to work in a global team · **About Our Client**: · The hiring company is a UK-based firm offering consultancy services to their clients across a wide range of industries. They have developed a good reputation across the g ...
Service Desk Engineer

5 days ago

ITCONNECTUS PTE. LTD. Singapore

Perform remote troubleshooting through diagnostic techniques and pertinent questions · - Determine the best solution based on the issue and details provided by customers · - Walk the customer through the problem-solving process · - Direct unresolved issues to the next level of su ...
Service Desk Engineer

5 days ago

HUANG HE CONSULTANCY PTE. LTD. Singapore

**Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System · - Ensuring user que ...
IT Desk Support Engineer

6 hours ago

SMART FORTE CONSULTING LLP Singapore

To resolve end user reported IT equipment issues · - Breakfix replacement of hardware parts to resolve issues · - Escalation of complex issues to next level for assistance · - Provide accurate and timely documentation in IT Service Management Tool · - Perform IMACD service reques ...
IT Desk Support Engineer

1 day ago

SMART FORTE CONSULTING LLP Singapore

To assist all our users with any logged IT related incident. · - Carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible. · - To escalate incidents to other support teams where necessary. · - To accurately rec ...
Service Desk Engineer

5 days ago

Legatcy Recruitment Pte Ltd Singapore

**Brief Description**: · Handling tickets and resolving EUC issues. · - Good knowledge of desktop support for both hardware and software · - Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System · - Ensuring user que ...