Jobs

    Support Specialist - Singapore - SALT TALENT SEARCH PTE. LTD.

    SALT TALENT SEARCH PTE. LTD.
    SALT TALENT SEARCH PTE. LTD. Singapore

    Found in: Talent SG 2A C2 - 1 day ago

    Default job background
    Description
    Roles & Responsibilities

    Salt is hiring support operations expert to join our Social Media client on a 6-month and renewable contract role. This candidate will directly support our client's partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products.

    Job Scope:

    • Provide our partners with a delightful, high touch and effective support experience
    • Onboard partners and serve as primary Ops point of contact
    • Respond to inbound partner inquiries about product features, bugs, etc.
    • Troubleshoot complex issues and translate pain points to effectively resolve issues
    • Spot trends in partner issues and communicate feedback to cross-functional teams
    • Operationalize processes to improve partner experience
    • Improve our support workflows around issue resolution and product insights
    • Develop product and issue specialisation to improve the quality of support

    Qualification:

    • 2+ years of experience in operations, customer support, technical support, or account/partner management
    • Experience using Excel and/or basic data & insights tools
    • Proactiveness, adaptability, learning mindset
    • Able to work non-traditional hours (outside of 9am-6pm) occasionally

    If this role sounds like your ideal job move, please do reach out to me, Jaya @ alternatively you may apply via the system.

    CEI No: R / EA No: 07C3147

    Tell employers what skills you have

    Excellent Communication Skills
    Mentoring
    IT Service Management
    Troubleshooting
    Microsoft Excel
    Hardware
    Customer Support
    Wealth
    Adaptability
    Application Support
    Windows
    Customer Service
    Decision Making
    API
    Stakeholder Management
    Technical Support

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