IT Support Specialist - Singapore - RUGGED ASIA PTE. LTD.

RUGGED ASIA PTE. LTD. Singapore

4 days ago

Description

Roles & Responsibilities

Job Description and Requirements:

Provide L1(Remote) and L2(On-Site) Support in a client's managed environment.
Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
Assist in patch/change management and network configuration requests.
Maintain records of all IT-related issues via in-house ticketing system.
Assist in routine reporting on all incidents, problems, status and resolutions.
Organise and provide training and awareness workshops.
Provide consultancy and IT roadmap planning for client environment.
Handle routine administration and other ad hoc matters.
Have at least 2 years' experience in supporting End-User Computing devices.
Possess knowledge in IT networking and LAN.
Possess experience in managing an Office 365 corporate environment.
Able to communicate well in both written and spoken English.

Additional Info:

Working hours: 8.30pm to 6pm, Mondays to Fridays, excluding Public Holidays.
Good remuneration, career progression and learning opportunities.

Tell employers what skills you have

Excellent Communication Skills
IT Service Management
Troubleshooting
Microsoft Excel
Hardware
Ticketing
Customer Support
Wealth
Administration
Application Support
Networking
Windows
ITIL Foundation
CompTIA A+ Certification
Decision Making
Technical Support

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