Customer Service Executive - Singapore - LIM KIM HAI ELECTRIC CO. (S) PTE. LTD.

LIM KIM HAI ELECTRIC CO. (S) PTE. LTD. Singapore

4 weeks ago

Description

Roles & Responsibilities

Job description

Manage customer sales inquiries for both cash and credit transactions
Up-sell or cross-sell company products and services as appropriate
Builds positive and effective relationships with clients and ensures their satisfaction
Monitor and follow-up on outstanding order status using the ERP system and take necessary actions to fulfil customer orders.
Liaise and work collaboratively with internal and external stakeholders to ensure customers receive their complete order within the timeframe given.
Resolve customer complaints and issues which includes escalating unsolved cases to the relevant stakeholders and departments.
Successfully negotiate pricing with customers, suppliers.
Process and release accurate invoices for all relevant sales.

Required Skills & Experiences

Diploma in any field.
Candidate come with Electrical, Electronic, Mechatronics Engineering, or a related discipline with engineering knowledge will be added advantage.
Effective communication and interpersonal skills.
Experience in problem-solving and decision-making.
Ability to work and thrive under pressure in fast-paced environment while being able to multi-task.
Works cohesively as part of a team and has an enthusiastic and good team spirit.

Highlights and Benefits

Twice performance bonus a year , quarterly incentive schemes and annual profit sharing.
Medical and dental and TCM benefits.
Relevant training and invaluable experience.
Free parking.
Yearly appraisal and career growth opportunity.
Work for a company that cares about you.

Working Hours: 8:00 a.m. – 5:30 p.m.

Working Location : Kallang (5 days a week)

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Interpersonal Skills
ERP
Electrical
providing quotations
B2B Sales
Freight
Pressure
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Pricing
Sourcing
Shipping
Quotations
shipping schedule
Customer Service Experience

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