- Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community.
- Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure.
- Follows up on all calls after 2 weeks to review patient's disposition.
- Has the expertise to navigate non-clinical calls appropriately
- Provides guidance and support to a team of Care Manager Associates.
- Oversees the team's rostering schedule and claims administration for shift duties.
- Performs morning and afternoon shift duties as rostered, and be the key person to standby during manpower shortage during night shifts.
- Support VCC expansion plans and attend meetings with internal and external stakeholders.
- Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
- Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
- Any other duties as assigned by Reporting Officer.
- Degree or equivalent professional qualificationsin Nursing, Social Work or Allied Health profession.
- 3 – 5 years of experience in healthcare settings is preferred.
- Knowledge in geriatric and community care will be an advantage.
- Ability to perform 24/7 shift work is required for this role.
- Strong team-player, with natural ability to interact with patients, healthcare staff and community partners of all levels.
- Organised, analytical, able to fit different pieces of the puzzle together.
- Pleasant disposition, approachable, with strong interpersonal and relational skills.
- Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
- Independent worker, with strong initiative.
- Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
- Equipped with basic computer skills in MS Words, Excel and PowerPoint.
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Description
Roles & ResponsibilitiesOverview*
The Care Manager supports and works within Alexandra Hospital, and collaborates with patient's care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.
Job Responsibilities*
You will be responsible for the following:
Requirements*
Referrals
Psychology
Lifestyle
Healthcare
Problem Solving
Approachable
PowerPoint
Care Planning
Advocate
Nursing
Excel
Wellbeing
Case Management
Disposition
Personal Care
